Operations Supervisor - PM

Overview

We The Hobby  is a thriving sports entertainment company with global reach, headquartered in Rochester, NY. We value creativity, diversity, innovation, dedication, and our community!

• Modern office setting
• Strong growth opportunities
• Flexible working hours
• Lively atmosphere
• A team that cares about one another
• Welcoming and inclusive culture

The Operations Supervisor will assist in handling the day-to-day operations within the shipping and fulfillment department. You will supervise a team of Operations Associates responsible for order processing, shipping, and inventory management. In this hands‑on role, you will focus on optimizing workflows, ensuring product quality, and maintaining efficient operations. The ideal candidate has strong leadership capabilities, experience in warehouse or fulfillment center operations, and a keen eye for detail.

This role is full-time, located onsite at our beautiful new Headquarters in the Village Gate neighborhood in Rochester, NY.

• Lead a team of Operations Associates responsible for sorting, packing, and shipping sports card products, including handling sets of individual cards resulting from group breaks and standard sports card boxes/cases.
• Ensure all orders are accurately processed and packed to meet high standards of quality and customer satisfaction.
• Oversee the receiving of new products, stock organization, and inventory systems management. Ensure accurate stock levels and efficient product flow.
• Train, mentor, and support team members in their daily responsibilities. Encourage a positive, productive work environment and provide performance feedback regularly.
• Evaluate and optimize warehouse and fulfillment processes to improve efficiency and minimize errors. Collaborate with the Sr. Operations Manager to implement strategic improvements.
• Provide assistance for customer inquiries related to shipping and fulfillment, across various sales channels when required.
• Oversee fulfillment-related data entry, ensuring accurate order tracking and inventory management.

• High School Diploma or equivalent (a degree in logistics, supply chain, or related field is a plus)
• Proven experience in a supervisory role within a warehouse or fulfillment center
• Strong leadership and communication skills
• Detail‑oriented with a strong focus on quality control
• Ability to work in a fast‑paced environment and meet deadlines
• Familiarity with inventory management systems
• Proficient in computer literacy, particularly Microsoft Excel
• Must be available to work a combination of both weekday (3:00pm - 11:00pm) and weekend (8:00am - 4:00pm) shifts

In accordance with applicable Federal and State laws, the anticipated hourly range for this position, based upon location in Rochester, NY, and experience, is $24.00 - $26.00.

To comply with Federal law, We The Hobby  participates in E-Verify. All newly-hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility.