Warehouse & Delivery Technician I

Join our team as a Warehouse & Delivery Technician and play a vital role in ensuring timely and accurate deliveries to our valued customers! As a key member of our warehouse team, you will be responsible for safely transporting goods to designated locations while providing exceptional customer service.

• Inspect, unload, receive, store, and organize incoming inventory, equipment, supplies, and materials.

• Refuse damaged deliveries if needed.

• Assist with daily warehouse operations, including receiving, storing, picking, staging, and shipping products.

• Support inventory management through counting, labeling, organizing, and maintaining accurate stock levels.

• Maintain accurate records related to inventory, deliveries, and equipment preparation.

• Assist with warehouse organization, inventory projects, and operational improvement initiatives.

• Maintain a clean, safe, and organized warehouse environment.

• Prepare daily delivery routes and stage equipment for delivery.

• Lead or assist with customer deliveries, equipment pickups, and urgent delivery requests as assigned.

• Contact customers prior to deliveries to confirm delivery details and verify addresses when appropriate.

• Deliver, set up, and explain the basic operation of equipment to customers and caregivers.

• Assist customers with loading equipment and supplies when necessary.

• Provide professional and courteous customer service while representing the Company in customers' homes, facilities, and communities.

• Assemble equipment and prepare products for delivery, rental, showroom display, or inventory.

• Learn and perform basic wheelchair setups, adjustments, and equipment preparation.

• Clean, disinfect, inspect, and prepare returned equipment according to company policies, manufacturer guidelines, and accreditation standards.

• Maintain cleaning, inspection, and equipment processing procedures as required.

• Load and unload company vehicles efficiently and safely.

• Maintain clean, organized, and properly stocked company vehicles.

• Notify the Technician Manager of vehicle maintenance needs, equipment concerns, inventory shortages, or operational issues.

• Empty trash, maintain warehouse cleanliness, and assist with facility housekeeping duties as assigned.

• Assist with building maintenance, grounds maintenance, landscaping, and facility upkeep as assigned.

• Assist with snow removal during winter months, including sidewalks, loading areas, entrances, and other designated areas.

• Work collaboratively with all departments within the company.

• Maintain compliance with all company policies, HIPAA requirements, safety procedures, warehouse protocols, vehicle policies, accreditation requirements, and operational guidelines.

• Attend department and company meetings as requested.

• All Warehouse Technicians will be cross-trained and expected to perform warehouse operations, inventory management, equipment preparation, equipment cleaning and disinfection, delivery support, customer deliveries, and facility support duties as business needs require.

• Maintain knowledge of company products, equipment, warehouse procedures, and delivery processes.

• Learn and carry out any additional tasks or designated job duties as assigned.

• Required
  
  Education:
  
  High School diploma or equivalent.

• Preferred Experience: Warehouse, delivery, logistics, inventory control, general labor, moving, transportation, or related experience. Mechanical aptitude and experience assembling or adjusting equipment is preferred.

• Ability to safely lift, carry, push, and pull equipment and materials weighing up to 100 lbs with or without reasonable accommodation.

• Ability to learn equipment assembly, setup, maintenance, cleaning, and basic adjustments.

• Ability to safely operate company vehicles, hand trucks, dollies, ramps, and related delivery equipment.

• Valid driver's license with an acceptable driving record.

• Ability to follow instructions, safety procedures, accreditation standards, and company policies.

• Customer Focus: Strong customer service skills with the ability to interact professionally with customers and caregivers.

• Communication: Effective verbal and interpersonal communication skills.

• Organization: Strong organizational skills and attention to detail.

• Teamwork: Ability to work independently and collaboratively with multiple departments.

• Time Management: Ability to prioritize workload, manage delivery schedules, and meet deadlines.

• Professionalism: Dependable, professional, and customer-focused approach to work.

• Adaptability: Flexibility to perform warehouse, delivery, inventory, equipment preparation, and facility support responsibilities as business needs require.

• Compassion: Kind, understanding, and respectful demeanor when working…