Revenue Quality Manager

Company Overview

Our client is a rapidly growing nationwide logistics and supply chain services organization providing final mile delivery, middle mile transportation, warehousing, fulfillment, and storage solutions through an integrated platform across the United States.

The organization is known for its strong service-oriented culture, commitment to operational excellence, and focus on delivering high-quality solutions to customers nationwide. The company values integrity, accountability, collaboration, and continuous improvement, fostering an environment where employees can make a meaningful impact while advancing their careers.

The Revenue Quality Manager is responsible for performing in-depth analysis of uncollected and aged invoices to evaluate collectability and overall revenue quality. This role utilizes internal financial, operational, and billing systems as well as external customer-facing platforms to research, quantify, and report revenue-at-risk.

The position partners closely with Accounting, Finance, Operations, IT, Sales, and Customer Success teams to identify root causes of invoice discrepancies, customer disputes, and aging receivables. The Revenue Quality Manager provides data-driven recommendations to senior finance leadership to support reserve calculations, forecasting, revenue quality assessments, and process improvement initiatives.

• Customer Focus
• Results Orientation
• Ethics and Integrity
• Problem Solving
• Action Orientation
• Technical and Functional Expertise
• Analytical Thinking
• Sound Judgment
• Perseverance
• Decision Making
• Time Management
• Cross-Functional Collaboration

• Analyze disputed, uncollected, and aged invoices across multiple business segments to assess collectability and revenue quality.
• Utilize ERP systems, billing platforms, operational data sources, and customer-facing portals to research and validate disputed, short-paid, or aged invoices.
• Conduct root-cause analysis on recurring billing, invoicing, contractual, or operational issues that contribute to disputes, deductions, short payments, or write-offs.
• Partner with Operations, Billing, and Technology teams to implement process improvements and reduce recurring billing issues.
• Develop, document, and continuously improve standard operating procedures related to billing and revenue quality processes.
• Create and maintain analytical models, aging schedules, and dashboards that track key metrics including DSO, aging trends, dispute drivers, and collectability risk.
• Collaborate cross-functionally to resolve invoice-level issues and escalated systemic risks.
• Quantify revenue-at-risk and provide data-supported recommendations regarding collectability and reserve considerations.
• Monitor billing, remittance, deduction, and chargeback patterns among large enterprise-level customer accounts.
• Prepare recurring and ad hoc reporting for finance leadership related to revenue quality, aging trends, collectability risk, and customer account exposure.
• Support month-end and period-end close activities through analysis, schedules, commentary, and reserve assessments.
• Maintain thorough documentation of methodologies, data sources, and key performance metrics.
• Perform other duties as assigned.

• Bachelor's degree in Accounting, Finance, Business Analytics, or a related field.
• 3+ years of experience in accounting, finance, audit, revenue analysis, billing, collections, credit, or a related analytical function.
• Experience supporting billing, revenue, and collections activity for large enterprise or national customer accounts.
• Familiarity with customer billing portals, deduction and chargeback processes, and accounts payable workflows.
• Advanced Microsoft Excel skills, including large dataset management and complex formulas.
• Experience with ERP and accounting systems, billing platforms, and financial reporting tools.
• Strong analytical and problem-solving capabilities with the ability to draw actionable conclusions from complex data.
• Excellent verbal and written communication skills, including experience presenting findings to senior leadership.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively across multiple departments.
• Demonstrated discretion and professionalism when handling confidential financial and customer information.

• Experience in logistics, transportation, supply chain, distribution, manufacturing, or other operationally intensive industries.
• Background in revenue assurance, credit risk management, financial reporting, or related finance functions.
• Experience using business intelligence and analytics tools such as Power BI, Tableau, Snowflake, Domo, or similar platforms.
• Public accounting experience.
• CPA or other relevant professional certification.

This position primarily operates in a professional office environment. The role requires extended periods of sitting,…