Citizen Services Coordinator

Job Details

Job Location:

Rock Hill, SC 29730

Position Type:
Full Time

Salary Range: $20.00 - $23.00 Hourly

Position Summary:

The Citizen Services Coordinator assists the Catawba Nation’s Citizens Services Division by supporting Catawba Citizens through education, career development, citizen benefits, enrollment services and cultural services. This role contributes to the success of programs including scholarships, workforce development, business support, distribution of benefits, cultural programs, and enrollment by helping individuals build pathways toward long-term personal and economic growth within the community.

This position reports to the Citizen Empowerment Manager and is subject to the CIN Personnel Policies and Procedures Manual.

An individual in this role must be able to perform the following functions with or without reasonable accommodation:

• Assist the Citizen Empowerment Department with the following tasks:
  • Workforce Development and other partner programs
  • Operations and record-keeping
  • Assist with providing career coaching and workforce development support to individuals through resume writing, job search assistance, and mock interview preparation
  • Conducting check-ins, monitoring progress and providing additional assistance to Tribal entrepreneurs
  • Research grants, gather materials, and complete forms necessary for grant applications
  • Assist with responses to questions and inquiries
  • Maintain department files as set forth by the Bureau of Indian Affairs (BIA)
  • Recommend changes in departmental procedures to facilitate workflow based on knowledge of department and experience
  • Identify scholarship opportunities and programs for tribal students
  • Assist with administering scholarship awards, including issuing award letters, check requests, and tracking scholarship disbursements
  • Advise tribal students in the development of competitive applications, essays, resumes, interview techniques, and other relevant skillsets
• Assist the Citizen Benefits Department with the following tasks:
  • Provide information, guidance, and documentation on benefits, policies, procedures, and eligibility
  • Maintain records, organize change forms, and support tasks within the benefits portal
  • Deliver quality customer service and assist in resolving citizen concerns or administrative matters
• Assist the Enrollment Department with the following tasks:
  • Provide information on enrollment requirements, policies and procedures
  • Process enrollment packets, track incomplete applications, and maintain the appeal book
  • Scan documents, update databases, and maintain protected files
• Assist the Cultural Services Department with the following tasks:
  • Receiving public programming requests and scheduling
  • Preparing for various events and scheduled Cultural Classes
  • Interact with Cultural Center visitors and provide a welcoming and educational experience
• General tasks:
  • Independently handle special events which may require some evening and/or weekend hours
  • Collaborate with Tribal Government Departments and participate in trainings, workshops, and meetings as assigned
  • Perform other duties as assigned

• Opportunity to serve and make a lasting impact in a close-knit tribal community
• Generous paid time off allowance
• Supportive work environment with a focus on work-life balance
• Access to traditional cultural events and community gatherings

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources team. Catawba Indian Nation reserves the right to amend this job description.

Catawba Indian Nation exercises INDIAN PREFERENCE:

Native American (Indian) preference applies to this position pursuant to the Indian Self-Determination and Education Assistance Act, 25 U.S.C. § 5301 et seq.; the Indian Reorganization Act, 25 U.S.C. § 5116; and other applicable federal and tribal laws, consistent with the sovereign authority of the Catawba Indian Nation.

Native American (Indian) preference applies to this position pursuant to the Indian…