Patient Experience Specialist for the Brain Health Network

Posting Summary Posting Details

• Posting Number: RTF
  00186PO26
• USC Market
  
  Title:
  
  Patient Support Specialist
• Link to USC Market
  
  Title:
  
  (Use the "Apply for this Job" box below)./156344
• Business Title (Internal Title): Patient Experience Specialist for the Brain Health Network
• Campus: Columbia
• Work County: Richland
• College/Division: School of Medicine Columbia
• Department: SOMC Brain Health
• Anticipated Hiring Range: $40,269 - $58,390
• Part/Full Time: Full Time
• Hours per Week: 40
• Work Schedule:
  • Standard working schedule: 8:30am – 5:00pm
  • Must be willing to work a flexible schedule to meet the needs of the department.
• Type of Staff Position: Staff Time-Limited (STL)
• Basis: 12 months
• Job Search Category: Administrative

From the Upstate to the Low country, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning.

All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

• South Carolina Retirement: Yes
• State Insurance Programs: Yes
• Annual Leave: Yes
• Sick Leave: Yes

Advertised

Job Summary:

The Patient Experience Specialist serves as the first point of contact for patients, families, and visitors at the USC Brain Health Center. This role is responsible for creating a welcoming and supportive environment by greeting individuals upon arrival, assisting with way finding, and managing incoming telephone communications. The ideal candidate demonstrates excellent customer service skills, professionalism, and the ability to efficiently handle high-volume interactions in a healthcare setting.

To demonstrate commitment to conducting business lawfully and ethically by consistently adhering to compliance policies, procedures and regulations.

• Typically holds a high school diploma or GED . Requires 2 or more years of job related experience.

• Experience in administrative coordination, office administration, customer service, and/or operational support functions.

• Exceptional interpersonal and communication skills.
• Strong customer service orientation with a patient-centered approach.
• Ability to multitask and manage high call volumes in a fast-paced environment.
• Professional demeanor and appearance.
• Basic computer proficiency (e.g., phone systems, scheduling software, Microsoft Office).
• Strong organizational skills with the ability to manage multiple concurrent tasks and maintain confidentiality.

Duty 1: Greets all guests in a friendly, courteous, and professional manner upon entry to the Center. Provides clear directions and way finding assistance within the facility and offers to escort when giving directions. Assists patients with check-in processes as needed or directs them to the appropriate staff. Actively monitors lobby and waiting areas to ensure a welcoming, organized, and safe environment.

Anticipates patient needs and proactively offers assistance.
Essential Function:
Yes
Percentage of Time: 40%

Duty 2: Serves as the primary point of contact for all incoming calls to the USC Brain Health Center. Answers, screens, and routes calls to appropriate departments or staff in a timely manner. Provides accurate information regarding clinic services, hours of operation, and general inquiries. Maintains professionalism and empathy in all telephone interactions.
Essential Function:
Yes
Percentage of Time: 30%

Duty 3: Collaborates with clinical and administrative staff to ensure smooth patient flow. Communicates patient arrivals or concerns to appropriate team members. Supports front desk operations during peak times as needed.…