Customer Success Manager

Career Opportunities with Riverstone Logistics

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Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people — who we call Extra Milers — bring genuine integrity and care to every mile. If you lead with heart, communicate with honesty, and want your work to mean something, we want to meet you.

• Mission: To build and sustain long-term, high-value customer partnerships by ensuring consistent delivery, driving measurable outcomes, and positioning Riverstone as a critical enabler of our customers’ success.
• Core Objective: Own the full post-sale customer lifecycle for strategic product accounts— swift onboarding, maximizing retention, driving expansion, and ensuring customers realize continuous value from the Onward platform. The Account Manager operates at the intersection of customer success and product operations ensuring commitments made translate into durable, long-term partnerships.

• You are a trusted advisor who builds credibility quickly and maintains it through consistency, insight, and results.
• You think beyond transactions—you focus on long-term partnerships and sustained customer value.
• You are highly accountable and take ownership of both customer outcomes and internal alignment.
• You are proactive and solutions-oriented, anticipating risks and acting before they become issues.
• You are comfortable navigating complexity, aligning multiple stakeholders, and driving clarity.
• You are able to pick up new systems quickly have a bend towards understanding product development and engineering.
• You communicate effectively across all levels—from frontline operators to executive leadership.
• You balance customer advocacy with operational realities, ensuring both sides are aligned and successful.
• Customer-First Mentality:
  Deep commitment to delivering value and building lasting customer relationships.
• Strategic Ownership:
  Ability to own the full account lifecycle and connect customer needs to business outcomes.
• Influence & Alignment:
  Skilled at driving alignment across Sales, Operations, and Product without direct authority.
• Execution Focus:
  Ensures follow-through on commitments and delivers consistent, high-quality outcomes.
• Problem Solver:
  Effectively manages escalations, identifies root causes, and drives sustainable solutions.
• Commercial Acumen:
  Understands how to identify and drive expansion opportunities while protecting retention.
• Data-Driven Mindset:
  Uses performance metrics and customer insights to guide decisions and recommendations.
• Resilience & Composure:
  Maintains professionalism and urgency in high-pressure or ambiguous situations.

• Serve as the primary point of contact for assigned customer accounts post-sale
• Build trusted relationships with…