Junior Customer Service

Overview

Junior Customer Service

Location:

United States, Early Branch, South Carolina

Job type:
Permanent

Salary:
Negotiable

Job

Company:
Our client, a piping manufacturing company that produces and sells plastic piping systems for fuel transportation, water conveyance, and HVAC, is seeking a Junior Customer Service to join their growing team and expanding facility in Hampton County, SC.

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other criteria protected by governing law.

TRS Staffing Solutions are an equal opportunities employer. We welcome you to provide OFCCP data voluntarily here ()

• Provide customer support by handling inquiries, sharing product and pricing information, and resolving issues related to shipments, billing, and returns.

• Maintain accurate customer records in BC and manage returns, credits, and escalations as needed.

• Enter and verify customer orders in BC, coordinate with the warehouse and Italian team on inventory, and track orders through delivery.

• Address order discrepancies and prepare required documents like invoices and packing lists.

• Support billing and accounts receivable
  , monitor monthly sales reports, and participate in team meetings to improve workflow and customer service.

• Respond to customer inquiries via phone or email.

• Provide product or service information, including availability, features and pricing.

• Resolve customer issues such as shipment delays, billing questions, returns, and product concerns.

• Maintain accurate customer records in BC.

• Process returns, exchanges, and credits according to company policies.

• Escalate complex issues to appropriate departments when necessary.

• Build and maintain positive customer relationships to support customer retention.

• Follow up on open cases to ensure customer satisfaction, return, shipping delays.

• Enter customer orders accurately into BC.

• Verify order details (Item no, quantities, prices, shipping instructions).

• Review inventory availability and coordinate with warehouse or Italian Team.

• Track orders from entry through delivery and provide updates to customers.

• Communicate with logistics or shipping departments to ensure timely dispatch.

• Check for order discrepancies (pricing errors, incorrect part numbers, missing information).

• Generate invoices, packing lists, or other order documents as required.

• Support billing and accounts receivable department

• Monitor monthly sales order reports

• Participate in team meetings to improve customer service and order workflow.

• Preferred minimum of 2 years of experience in shipping and logistics.

• Proficiency with Microsoft Office, Outlook, Word, Excel, and common inventory software.

• Ability to see details of objects at various distances and differentiate colors, shades, and brightness.

• Fine motor skills to handle small objects; able to hear and distinguish sounds.

• Ability to react quickly using hands or feet and assess distances between objects.