Customer Care Associate - Dispatcher

Full Spectrum Plumbing in Rock Hill, SC is calling all customer service experts that are comfortable on the phone to apply to join our team as a full-time Customer Care Associate - Dispatcher!

We are a respected company that values your contributions. We pay our Customer Care Associate - Dispatchers a $40,000 - $60,000 a year
. Our customer service team also enjoys great benefits and perks, including paid time off (PTO) and a supportive work environment. Plus, we make it easy to apply with our initial quick mobile‑optimized application. If we have your attention, please continue reading!

Full Spectrum Plumbing is a family‑owned company that provides plumbing installations and repairs to both residential and commercial customers in the Rock Hill area. Our services include water heater repairs, drain cleaning, repiping, leak repair, fixture repair, sewer line repair, water filtration, and more. Whether it's an emergency or a planned plumbing service, we are only a call away and our clients know that they'll receive great service.

We treat our employees like family because we know that they are the reason for the success our company enjoys. For their dedication and skill sets, we provide competitive compensation, excellent benefits, and a supportive work environment.

Ask yourself:
Are you self‑motivated and proactive? Do you have an upbeat attitude and a professional demeanor? Are you a team player who is open to training opportunities? Can you reliably fulfill dispatch responsibilities? If so, please consider applying for this phone position today!

This full‑time customer service position typically works 7:30 am – 5:00 pm.

As a Customer Care Associate - Dispatcher, you keep our office running smoothly by providing support for our customers and field technicians. You handle a high volume of phone calls, managing your time well as you prioritize multiple requests. Exceptionally organized, you handle dispatch and scheduling duties in our office, selecting the appropriate technician for each job and booking appointments in the most efficient way possible.

You're capable of meeting challenges and maintaining a positive demeanor as you dispatch urgent service requests. Our crew of field technicians relies on your excellent communication skills as you provide accurate, detailed information about their job orders. Self‑motivated and independent, you demonstrate sound judgment as you proactively resolve problems and seek to make every customer a happy one. You're open to constructive feedback and value opportunities for ongoing training.

You are proud of the role you play on our team and find satisfaction in helping customers receive the assistance they need!

• 1+ years of office experience or customer service experience
• Highly organized
• Proficiency with Microsoft tools such as Excel, Word, and Power Point
• Excellent communication and phone skills
• Experience with cloud‑based online tools and apps

Customer service experience would be a plus! If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our office team!

Location:

29730