Customer Service Representative

Join Our Vision at Pratt Industries

As a Customer Service Representative in Rock Hill, SC, your role at Pratt Industries will be pivotal in achieving our vision of becoming the leading provider of sustainable packaging solutions. Your work will seamlessly integrate our entrepreneurial spirit and collaborative team culture, ensuring you find pride and purpose in what you do every day.

Behind the scenes, our team thrives on innovation and a passion for excellence, where each member contributes to projects that protect, transport, and drive sales for our customers. You'll be part of a dynamic group that values new ideas and the growth they ignite.

• Take and process customer orders
• Address inquiries and complaints
• Coordinate with internal teams
• Uphold company policies
• Engage in sales support activities

• Insurance benefits within one month
• Paid holidays
• 401k with partial match
• Paid vacation days after six months

In this role, you'll excel by:

• Processing billing and purchase orders efficiently
• Maintaining customer files meticulously
• Communicating effectively with customers and sales teams
  
  Analyzing warehouse stock levels and monthly usage
• Contributing to the growth-oriented and sustainable ethos of Pratt

If you are driven by a commitment to sustainability and community, and ready to contribute to Pratt's goals while achieving your personal and professional aspirations, we invite you to step into a role that checks all the boxes. Other qualifications for this role include:

• High school diploma or equivalent
• Experience working in a manufacturing industry preferred
• Computer data entry experience preferred
• Experience in the corrugated box industry preferred