Customer Service Representative 3

Customer Service Representative 3

We are looking for a customer-focused Customer Service Representative 3 to support equipment order activity and deliver responsive service for a machinery manufacturing organization in Rock Hill, South Carolina. This is a long-term contract position suited for someone who thrives in a fast-paced environment, communicates clearly with internal and external partners, and stays organized while managing multiple priorities. The person in this role will help ensure accurate order handling, timely updates, and a positive experience for customers and sales teams through proactive follow-up and strong attention to detail.

Responsibilities:

• Manage customer and sales support requests by opening service tickets, tracking progress, and following through until each issue is resolved.
• Communicate with customers, sales managers, and product stakeholders regarding order progress, product availability, expected replenishment timing, and product-related updates.
• Support equipment orders from initial processing through completion, including scheduling coordination, order adjustments, credit activity, and responses to routine account or order questions.
• Use internal tools and business systems to research inquiries, maintain order records, and provide accurate status updates in a timely manner.
• Monitor open orders closely and collaborate with distribution and logistics teams to help drive on-time delivery and escalate urgent requests through approved channels when needed.
• Build strong working relationships across customer service, sales, and operations to improve responsiveness and overall service quality.
• Continue developing product, process, and system knowledge to improve efficiency and provide well-informed support.
• Contribute to team success by participating in meetings, sharing updates, and maintaining a service-oriented presence with both internal and external contacts.