Administrative Specialist II​/Titles & Registration Specialist II

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registrations Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

• Able to interprets laws, policy and procedures and use DMV Phoenix system to enter, edit, rebuild, and retrieve data for customers, courts, or law enforcement.
• Corrects customer information resulting from erroneous data entry.
• Combine/Merges customer records.
• Performs extensive research on the customer records to update the database.
• Responds to routine inquiries from customers in person or through other modes of communications, such as, telephone, email, or mail.
• Serves as a support functions for the DMV field offices/BA/Developers.
• Reviews documents for accuracy and compliance. Prepares documents for scanning daily.
• Maintains appropriate tracking system for customers inquires and perform other duties as may be required by manager or supervisor.

• A high school diploma or equivalent.
• Must complete a nationwide criminal background check to include finger printing.

• Extensive knowledge of Motor Vehicle laws, regulations, policies and procedures.
• Ability to establish and maintain effective working relationships with agency personnel and the general public.
• Ability to learn and explain policies and procedures to the DMV customers.
• Ability to deal effectively with internal/external customers in dissemination obtained information.
• Proficient in basic computer skills and experience utilizing the Remedy (Trouble Tickets) system is desired but not required.
• Ability to communicate effectively both orally and in writing.
• Employee works under general supervision; however, they have a moderate amount of independence and discretion.
• Work in general office environment.
• Must be able to work a flex schedule between the hours of 8:30 am to 5:30 pm when assigned.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

• A high school diploma and two (2) years related job experience. An equivalent education and relevant experience may be accepted with prior approval.

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.