Software Support Analyst II
Listed on 2026-02-21
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
Hybrid - Blythewood, SC
Blythewood, SC, USA
JOB TITLE: Software Support Analyst Tier II
DEPARTMENT: Public Sector
REPORTS TO: Support Services Director
JOB LOCATION: Blythewood, SC (Hybrid)
SUMMARY OF POSITION: The valued candidate will be responsible for providing front‑line technical support to clients for our proprietary software applications used in government system implementations. The candidate must possess strong technical, troubleshooting and customer service skills. The candidate will work in a small team of other Support Analysts and will report to the team lead.
This position is a part‑time (30 hrs a week) hybrid position working out of our Blythewood, NC office.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide front‑line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
- Build and maintain effective relationships with team members, management, in‑house software developers and clients.
- Identify, troubleshoot and resolve application issues.
- Communicate and elevate issues that cannot be resolved to the appropriate team member(s).
- Document all reported issues and task details; analyze gathered data.
- Deploy and provide training on software applications to new clients and new versions to current clients.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High school diploma or equivalent
- Five (5) years related experience
- Must be able to work M‑F
- Must have a proficient understanding of computer and technical concepts
- Must have strong troubleshooting skills
- Must have strong verbal and written communication skills
- Ability to prioritize workload and manage multiple responsibilities effectively
High School or better.
Required5+ yrs of software support experience
Equal Opportunity Employer
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