Tech Support Engineer; Messaging

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Support a diverse and innovative customer base, including major brands
• Collaborative work environment that values technical savviness and customer relationship skills
• Chance to work on exciting projects involving APIs and SDKs
• Engage with a supportive team that encourages continuous learning and development

• Investigate, troubleshoot, diagnose, and resolve technical issues related to Messaging APIs
• Communicate effectively (both verbal and written) with customers and internal stakeholders
• Problem-solve and demonstrate a natural curiosity to learn rapidly
• Capture knowledge for customers who prefer self-service solutions
• Drive and manage customer-related projects and initiatives for strategic accounts

• Bachelor's Degree in Computer Science or a related field
• Experience working as a Support Engineer with Application Programming Interfaces (APIs) or in the telecommunications or SaaS sectors
• Familiarity with Messaging technologies such as SMS, SMPP, GSM, MMS, and Whats App
• Proven experience supporting or integrating APIs and/or SDKs
• Strong written and verbal communication skills

• Experience with developer tools and languages (e.g., Python, Ruby, Node/JavaScript, Java, PHP)
• Familiarity with troubleshooting applications such as Kibana (Elastic Search)
• Knowledge of Linux/Unix operating systems
• Experience building and/or troubleshooting iOS, Android, or JavaScript SDKs and/or applications