IT Consultant I

Delivers technology support to faculty, staff and other members of the campus community. This includes providing hands‑on hardware support for computers, printers and related technology with the assistance of student technicians. Effectively collaborates with supervisor and ITS team members to securely manage, maintain, deploy and update computing resources while providing excellent customer service. Ensures rigorous application of information security/information assurance policies, principles and practices throughout service delivery.

Effectively documents and provides instructions for technology‑related processes, procedures, troubleshooting and problem resolution. Assists with asset management.

Associate degree in a related area; or a high school diploma and experience with current information technology in a managed environment. Familiarity with current Windows, Apple Macintosh and mobile operating systems. Demonstrated experience with hardware and software troubleshooting and event mitigation. Understanding of standards‑based support environment. Must be able to lift and move 50 pounds, climb ladders and use power tools.

Must have strong skills in providing excellent customer service and demonstrate strong ethics. Valid driver’s license and safe driving record required.

Bachelor’s degree in Computer Science or a related field

Excellent communication, customer service and interpersonal skills with the ability to support and assist a diverse customer base. Strong attention to detail and analytical problem‑solving abilities, with experience troubleshooting computer hardware, software and classroom technology. Working knowledge of operating systems, applications and technology used in customer‑facing environments. Ability to communicate effectively both verbally and in writing with customers, colleagues and leadership.

Understanding of information security and data protection standards. Experience with Banner and/or working in a higher education environment is preferred.