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IT Help Desk Specialist – Tier 1 Support
Job in
Rock Hill, York County, South Carolina, 29732, USA
Listed on 2026-08-02
Listing for:
alllinestechnology
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
alllinestechnology is seeking a Service Desk Tier 1 Analyst to provide first-line IT support, diagnose incidents, and resolve service requests. You will be the initial contact point, triaging issues and documenting steps before escalation to Tier II.
The role requires strong communication, basic networking knowledge, familiarity with Windows environments, and experience with remote support tools like SCCM. You will work to meet SLA/KPI targets and support end users across the organization.
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