Senior Desktop Support Engineer​/Senior Plant IT Support Engineer – SAP​/RF

Senior IT Support Engineer – Plant Operations (SAP/RF).

Location: Onsite in Piedmont, SC

Pay Range: $40.00 – $53.00 per hour (based on experience and internal equity)

Schedule: Full-time, contract-to-hire

Work Type: 100% Onsite

Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education

Must be willing to work 100% onsite in Piedmont, SC

Candidates must currently live within approximately a 2-hour drive of the Piedmont, SC plant

Sponsorship is NOT available for this role

Client REQ:
Must be a U.S. Citizen or Green Card Holder (Permanent Resident)

We are seeking a Senior IT Support Engineer – Plant Operations to provide advanced, hands-on technical support for a fast-paced manufacturing plant and warehouse environment. This position will serve as a primary onsite IT resource supporting production systems, rugged RF devices, mobile and thermal printers, SAP warehouse functions, endpoints, and enterprise applications.

This is a highly hands-on role for someone who can quickly troubleshoot issues across hardware, wireless networks, printing, SAP, and endpoint systems while minimizing production and shipping disruptions.

The ideal candidate brings strong manufacturing or warehouse IT experience, hands-on RF device and Zebra printer support, SAP warehouse knowledge, and Power Shell scripting/automation experience.

• Serve as a primary onsite IT contact for manufacturing and warehouse operations
• Provide rapid technical support for production-line and shipping disruptions
• Support line-side workstations, industrial PCs, and vehicle-mounted computers
• Troubleshoot production-critical technology issues in coordination with plant supervisors
• Provide hands-on support throughout production floor and warehouse environments
• Deploy, configure, and troubleshoot rugged RF handheld devices, including Zebra and Honeywell devices
• Manage RF devices through SOTI Mobi Control and Intune
• Troubleshoot enterprise Wi‑Fi issues including roaming, coverage gaps, and 802.1X authentication
• Support mobile and thermal label printers, including pairing, calibration, print queues, and ZPL formats
• Maintain RF device and printer inventory, spare equipment, and vendor RMA processes

• Troubleshoot SAP warehouse transactions including:
• Goods receipt
• Putaway
• Picking
• Transfers
• Goods issue
• Identify whether issues originate from the RF device, printer, network, SAP application, master data, or user authorization
• Support SAP output devices and printing
• Assist with SAP releases, cutover testing, and production support
• Train users on SAP RF transactions and workflows

• Develop Power Shell scripts to automate endpoint and printer provisioning, diagnostics, and reporting
• Use scripting and automation to improve plant-floor support and system availability
• Maintain scripts using version control and established change-management processes

• Troubleshoot Windows 11, Microsoft 365, desktops, network access, and Avaya VoIP
• Image, configure, and deploy workstations
• Support Active Directory accounts, authentication, password resets, and account access
• Manage and resolve support tickets within established SLAs
• Deploy patches and updates using tools such as Automox
• Coordinate maintenance activities around production schedules and operational windows

• Create and maintain technical documentation and knowledge base articles
• Support asset lifecycle management using tools such as Lansweeper
• Participate in plant technology initiatives, including MES and infrastructure rollouts
• Collaborate with network, SAP, systems, and vendor teams to resolve complex issues
• Serve as an escalation…