Supplier Quality Manager

is currently seeking a highly motivated Supplier Quality Manager for an opportunity in Rock Hill, SC – Onsite!

Please note this is the target date and is subject to change.  will send official notice ahead of a confirmed start date.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

We are seeking an experienced Corporate Customer Quality Program Manager to establish and lead a comprehensive Customer Quality program across multiple manufacturing sites. This role will drive product safety, quality performance, root cause analysis (RCA), customer satisfaction, and reduction in returns (RMA).

The ideal candidate will collaborate cross-functionally with Sales, Engineering, Product Development, Operations, and IT to standardize customer quality processes, improve response times, reduce Cost of Poor Quality (COPQ), and enhance overall customer experience.

• Develop and deploy a corporate-wide Customer Quality and Customer Experience strategy, including short-, mid-, and long-term goals and metrics.
• Standardize and drive customer quality processes and KPIs across multiple sites.
• Lead customer audit and inspection programs, including in-process monitoring and pre-shipment quality controls.
• Drive root cause analysis (RCA) and corrective action processes for field quality issues and product returns.
• Partner with site-level quality teams to implement standardized RMA and corrective action processes.
• Conduct benchmarking to identify best-in-class practices and implement continuous improvement initiatives.
• Reduce response and resolution time for customer complaints and returns.
• Develop dashboards and reporting tools to monitor program performance and maturity.
• Collaborate with cross-functional teams to improve product reliability, safety, and customer satisfaction.
• Build strong relationships with key customers and proactively gather Voice of Customer (VOC) insights.
• Lead problem-solving, escalation management, and corrective action initiatives.
• Manage budget targets and reporting related to external quality costs.
• Travel up to 50% based on business and customer needs.

• Bachelor’s degree in Engineering or related field (or equivalent experience).
• 7+ years of experience in Quality, Customer Quality, or Customer-Facing Quality roles.
• 5+ years in Quality Management or Quality Engineering leadership.
• 3+ years of Project Management experience leading cross-functional initiatives.
• Strong analytical and problem-solving skills.
• Experience leading RCA and corrective action programs.
• Proven success working in matrixed, cross-functional environments.
• Excellent communication, facilitation, and presentation skills.
• Proficiency with data analysis and reporting tools (e.g., statistical software, ERP systems, Microsoft Office, BI tools).
• Industry experience in manufacturing environments (semiconductor, consumer electronics, renewables/clean energy experience a plus).
• ASQ Certified Quality Engineer (CQE) required.
• ASQ/IASSC Lean Six Sigma Green or Black Belt required.

• Customer-focused strategic thinker.
• Strong change agent with ability to influence across functions and sites.
• Comfortable operating at both strategic and tactical levels.
• Proven ability to drive measurable performance improvement.

Founded in 2005, is a leading global provider of workforce solutions, technology services, and recruitment strategy
, trusted by Fortune 500 and mid-sized organizations across North America, Europe, and Asia. Headquartered in Boulder, Colorado
, with a Global Delivery Center in India
,  partners with clients to drive innovation, accelerate business outcomes, and deliver scalable talent solutions across industries such as engineering, information technology, energy, life sciences, and manufacturing
.

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