General Manager

This portfolio company operates within the residential services sector, with a core focus on plumbing and septic services. Recently acquired, the company currently generates $5M in revenue with EBITDA exceeding 15% pre-acquisition. The business is located in South Carolina and is undergoing a transformation phase as part of a larger platform aiming for $40M in revenue by Q1 2026. Plans are in place to expand into HVAC services in early 2026 and to grow geographically into other South Carolina markets.

With multiple acquisitions under LOI, the portfolio company is focused on professionalization, system standardization, and growth through greenfield expansion or M&A.

The Private Equity firm is a family office-backed investment group that provides operational and financial support to its portfolio companies. The firm is known for its long-term, value-driven investment philosophy and a collaborative approach with management teams. It operates with a lean structure, offering access to shared services such as finance, marketing, and systems while maintaining a hands-off management style unless strategic involvement is required.

The company culture is defined by its strong, long-tenured team, collaborative environment, and commitment to professionalism. The organization is moving from founder-led operations to a more scalable, institutional model. While the existing workforce is loyal and experienced, the new leader must balance maintaining this culture with the need to modernize systems, implement standardized procedures, and lead expansion efforts. The leadership team emphasizes trust, transparency, and a people-first approach, aligning with the philosophy that when the customer wins and the employee wins, the company wins.

What does success look like in this role?

• Successful transition and integration of HVAC services into the existing plumbing and septic business.
• Achievement of the $5M revenue target for 2026 with expected EBITDA performance.
• Expansion into additional geographic markets within South Carolina.
• Standardization and professionalization across operations, marketing, and technology.
• High levels of employee engagement and retention, with a motivated and aligned team.

The General Manager will be responsible for:

• Leading the day-to-day operations and delivering strong financial performance.
• Overseeing the integration of HVAC services and developing multi-trade capabilities.
• Driving customer satisfaction and service excellence.
• Supporting the adoption of standardized systems including Service Titan and Sage Intacct.
• Recruiting, managing, and developing a high-performing team.
• Working closely with the former owner during the transition phase.
• Collaborating with the platform leadership team on strategy, operations, and growth initiatives.

• Opportunity to build and scale a business within a well-capitalized platform.
• Work alongside a seasoned leadership team with defined support functions.
• Potential long-term career growth into a VP or multi-site GM role.
• Strong culture with long-tenured, engaged employees.
• Full healthcare coverage for individuals and families.
• 100% 401k match up to 6%.

• Gaining trust and alignment from an established, close-knit team.
• Leading through transition and driving change in operations and commission structures.
• Managing the challenges of adding HVAC services to an existing plumbing-focused business.
• Maintaining service excellence while professionalizing and scaling the business.

Successful candidates will demonstrate:

• 10+ years of leadership experience within HVAC, plumbing, or related residential service industries.
• Proven track record of growing businesses in revenue and EBITDA.
• Experience with P&L responsibility and operational KPIs.
• Background in multi-trade or multi-location service businesses.
• Familiarity with systems like Service Titan and Sage Intacct.
• Possession of North Carolina HVAC and Plumbing contractor licenses (must-have).
• Willingness to obtain septic certification if not already held.

• Hands-on, driven, and growth-oriented.
• Capable of leading with empathy and building buy-in across teams.
• Strategic thinker with an operational mindset.
• Strong interpersonal skills and ability to influence others.

Rock Hill, South Carolina (preferred), or Charlotte, North Carolina (considered).

Basic Salary: $150,000–$175,000

Bonus:
Tied to EBITDA performance and revenue/membership growth

Equity:
No 401k:
Yes, 100% match up to 6%

Healthcare:
Yes, fully covered for individual and family