Front Desk Associate

Overview

Who We Are: At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing. Joining the PF family means being part of a company with an established culture and strong values, a supportive team, and a commitment to bettering the health and wellbeing of the community.

It means creating member experiences that exceed expectations and being part of a brand you can be proud of.

Who You Are: All Planet Fitness team members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Characteristics that will make you a good match for our Front Desk Associate include:

• Exhibit a positive and upbeat attitude.
• Deliver a consistent and exceptional experience to members, guests, and fellow PF team members.
• Be punctual, reliable, and dependable.
• Handle interactions with diplomacy and show genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study with the ability to apply what you learn during online and hands-on training.

About the Front Desk Associate Role: As a Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

• Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in.
• Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospect member calls and tours; assess membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
• Regularly perform a comprehensive walk of all club areas; address safety/policy issues and cleanliness concerns promptly.
• Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures).

About Your

Qualifications:

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Physical Demands of the Front Desk Associate:

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events

* Please note that certain benefits listed above are for full-time employees only

E-Verify is used in the following states:
Florida, Georgia, North Carolina, South Carolina and Alabama

Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.