Member Services Processing Representative

Description

Are you detail‑driven, organized, and thrive in a "heads‑down" workflow? Robert Half is partnering with a long‑standing, community‑focused life insurance organization to add a Member Services Processing Representative to their Customer Support Center Processing team. This is a great fit for someone who enjoys structured tasks, data accuracy, and navigating multiple systems throughout the day.

Why Candidates Love This Opportunity

+ Clear, structured work with predictable workflows

+ A respected organization with a long history and strong community impact

+ Supportive team culture-not a call center role, but a processing environment

+ The ability to stay "in the zone" and feel accomplished each day

+ Hybrid/remote flexibility

What You'll Do

You'll work inside the Customer Support Center's digital worklists-processing tasks submitted by phone representatives, such as:

+ Beneficiary changes

+ Reinstatements

+ Loan processing and cash surrenders

+ Reviewing, tracking, and processing annuity applications (secondary workflow)

+ Entering application data into internal trackers

+ Sending follow‑up emails and occasional calls to other carriers to confirm receipt or request needed info

+ Navigating multiple internal systems to complete back‑office processing tasks

+ Partnering with trainers or teammates when you need support

+ Maintaining accuracy, speed, and productivity throughout the day

This role is minimal phone work-most of your day is spent processing, reviewing, and updating member information in a structured queue.

Interested? Apply today!

Reach out to us at  (563) 359‑7535

We'd love to connect and share more about how this role aligns with your experience and goals.

Requirements

Who Thrives in This Role

This position is ideal for someone who is:

+ Focused and productive in a data-processing environment

+ Comfortable working independently and managing their own workflow

+ Not afraid to ask questions and collaborate when needed

+ Tech‑savvy and able to navigate multiple software systems

+ Skilled in Word, Excel, typing, and comfortable using Microsoft Teams (screen-sharing familiarity is a plus!)

+ Detail‑oriented, accurate, and efficient

+ Able to stay engaged while working remotely

Requirements

+ Strong computer and multi‑system navigation skills

+ High attention to detail and task accuracy

+ Ability to work independently in a remote environment

+ Solid performance on Microsoft Office and typing assessments

+ Reliable home workspace after initial on‑site IT setup if you desire to leverage hybrid flexibility

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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