Compliance Analyst, Business

• Pay or shift range: $24.62 USD to $28 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Summary: Requires strong research and analytical skills to handle compliance responsibilities relating to updates to laws and regulations agent conduct, member inquiries, preparing compliance audits, gathering market conduct data, and investigating suspected fraud. Must be comfortable using and learning new technologies.

• Under the guidance of Deputy General Counsel and/or the Compliance Manager reviews consumer complaints, compliance reference files, and agent conduct issues to compile relevant information, determine appropriate course of conduct and, as appropriate, make recommendations for action as applicable. Manages files in accordance with department standards such as Legal Files, SharePoint, Life Pro, Perceptive, or other programs necessary for managing compliance.
• Primarily responsible for handling detailed member inquiries, preparing and composing letters; all requiring knowledge of life insurance, products, and application files.
• Provides support to Compliance Specialist with respect to agent terminations, agent investigation reports to impacted departments of insurance, oversees mailings to ensure timelines are appropriately met.
• Assist Compliance Specialists with suspected fraud investigations by reviewing agent files, certificate holder files and other documentation to identify trends. Manage follow-up inquiries from outside regulatory bodies.
• Creates or maintains database of information including replacements, complaints, in completes, lapses, and new member surveys. Creates reports from databases, summarizes the reports, and makes recommendations to the Compliance Manager or other Compliance Specialists.
• Works with Compliance team in assuring compliance with state and federal regulations. May coordinate follow-up with impacted departments for implementation of new processes when required by statute or regulation including written plans outlining required changes and timelines for compliance.
• With assistance from the Compliance Manager, will initiate regulatory and some product filings with the ICC. May test products including contracts, riders, applications, cost and benefit, annual reports, state specific forms, and other supporting documents including integration and regression testing.
• Gathers and compiles information sought for market conduct exams and provides response recommendations to Compliance Manager. Provide updates to Compliance Manager regarding status of remediation efforts undertaken by operations teams.
• If qualified, provides additional support of paralegal function in Legal/Compliance Department.
• Other duties as assigned.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Associate degree in paralegal studies or three to five years related experience or training.

Successful completion of the Life Office Management Association (LOMA) certifications and designations: FLMI Level I Certificate, required; and Associate, Customer Service (ACS), preferred. Associate Insurance Regulatory Compliance (AIRC) preferred or within one year of starting position. Paralegal certification or relevant experience.

To perform the job successfully, an individual should demonstrate the following core competencies:
Communicates Clearly and Effectively;
Achieves Results;
Builds Partnerships;
Thinks Strategically; and Adapts to and Promotes Change.

Research, analysis, investigations; working knowledge of state and federal insurance regulations, project management, customer…