Customer Support Representative

Description

Customer Support Representative

Hybrid | Established Insurance Organization | Career Growth

Our client, a respected and community‑focused organization in the insurance industry, is hiring a Customer Support Representative to join their Customer Service Center. If you enjoy helping people, solving problems, and providing clear guidance during meaningful moments, this is a great opportunity.

What You'll Do

+ Support customers by phone (and occasional written communication)

+ Explain insurance products and handle sensitive inquiries with empathy

+ Analyze member accounts to complete changes (beneficiary, coverage, payment method, etc.)

+ Use strong judgment and problem‑solving to resolve complex situations

Why You'll Love This Role

+ Hybrid flexibility after on-site training

+

Career development + continuous training

+ Supportive team culture

+ Predictable rotating schedule: 8-4 and 9-5

What You Bring

+ Strong communication and customer service skills

+ Empathy, professionalism, and emotional intelligence

+ Solid analytical and problem‑solving abilities

+ Proficiency with Microsoft Office + accurate data entry

Interested?

Contact Christin, Erin, or Lydia at (563) 359‑7535 to learn more!

Requirements

What You Bring

Technical Skills

+ Proficiency in Microsoft Office (Excel, Outlook, Word)

+ Strong typing and accurate data‑entry capabilities

Soft Skills

+ Exceptional communication skills with the ability to simplify and explain complex topics

+ Emotional intelligence and empathy when navigating sensitive or emotional customer situations

Analytical Skills

+ Strong reasoning and problem‑solving abilities

+ Ability to interpret policy provisions and analyze member accounts to determine the best resolution

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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