Member Services Specialist

Description

Member Services Specialist

Hybrid | Stable Insurance Organization | Long-Term Growth

A well-established insurance organization is adding a Member Services Specialist to its customer operations team. This role is ideal for someone who enjoys guiding others, digging into details, and handling important conversations with care and professionalism.

What You'll Be Doing

Serve as a primary point of contact for members via phone and limited written communication

Walk customers through policy questions, updates, and next steps with clarity and patience

Review and update member records related to coverage, beneficiaries, billing, and payments

Use critical thinking to resolve nuanced or sensitive situations efficiently and accurately

Why This Role Stands Out

Hybrid schedule following on-site training

Clear pathways for internal advancement

Consistent, rotating hours (8-4 and 9-5)

Collaborative, team-oriented environment

Interested? Reach out to Christin, Erin, or Lydia at  for details.

Requirements

What We're Looking For

Experience in customer service or member support

Strong communication skills with the ability to explain complex information simply

High emotional intelligence and professionalism

Comfort navigating systems, data entry, and Microsoft Office tools

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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