Student Success Program Assistant

Augustana College is a nationally recognized college of the liberal arts and sciences dedicated to investing in engaged learning, maximizing student potential, and strengthening community partnerships - the guiding priorities of our Bold & Boundless Strategic Plan (2024-29). For our 2,500 students from all backgrounds, Augustana provides a transformative experience that integrates rigorous academics, hands‑on learning and mentorship to prepare graduates for meaningful careers and lifelong success.

The college’s scenic, wooded campus is located in Rock Island, Illinois, part of the Quad-Cities metro area (pop. 470,000) along the Mississippi River, about a 3-hour drive from Chicago. At Augustana, we seek innovative and student‑centered professionals who are excited to contribute to our strategic goals of empowering students through engaged learning, leadership development and real‑world experiences.

Employees at Augustana enjoy an excellent benefit package including medical, retirement, generous paid time off, tuition benefits for employees and their family members, and much more.

Job Title: Student Success Program Assistant

Wage Grade: 730

Status: Non‑Exempt, full‑time, 12 month position.

Reports to: Associate Vice President of Retention and Student Success

Supervises: Student Workers

Overview: The Student Success Program Assistant in the Learning Commons plays a vital role in advancing student success at Augustana College. The Learning Commons is an integrated hub of academic support services —including Disability & Access Resources, the Reading/Writing Center, the STEM/Q Center, Student Success & Advising Services, and TRIO—designed to help every student maximize their potential. As the welcoming first point of contact, you will foster a supportive and inclusive environment for students seeking academic guidance, tutoring, and skill development.

This role supports daily operations, manages program logistics, supervises student workers, coordinates communications, and assists professional staff and faculty in delivering high‑quality academic support.

This position is ideal for someone who enjoys variety, thrives in a collaborative environment, and finds satisfaction in helping others succeed. Successful candidates are warm, student‑centered, tech‑savvy, organized, detail‑oriented, proactive, and enthusiastic about working with a diverse student population.

• Serve as the welcoming presence of the Learning Commons; greet visitors, answer inquiries, and ensure that all students feel included and supported.
• Respond to emails, phone calls, and service‑area questions promptly and professionally.
• Maintain an organized and efficient office environment; oversee scheduling, room reservations, and event logistics.
• Support student success initiatives by assisting with early alert tracking and follow‑up in Early Alert software (Starfish).
• Update Early Alert (Starfish) feature configuration as necessary, perform semester transition activities, ensure peer leaders, tutors, and coaches are configured for Learning Commons services, and collaborate with the Starfish technical lead in ITS to troubleshoot issues as they arise.
• Support Disability and Access Resources Testing Center as requested.
• Assist with new student Orientation and Registration processes.
• Support Augie Mentor Program as needed.
• Assist with peer leader, peer tutor and peer academic coach recruiting, hiring, and scheduling.
• Recruit, hire, train, and supervise student employees who serve as Learning Commons administrative support staff. Foster a positive and inclusive team culture among student employees and create a meaningful on‑campus work experience that builds professional skills.
• Coordinate payroll for student workers (peer academic coaches, peer leaders, peer tutors, and other Learning Commons staff).
• Facilitate departmental financial management, including P‑card reconciliation and invoice processing.
• Maintain standard operating procedures for key Learning Commons functions.
• Maintain and update Learning Commons webpages and social media to promote resources and events.
• Participate in Learning Commons staff meetings and contribute ideas to…