Supervisor​/Asst. Shift Manager - Table Games

Supervisor/Asst. Shift Manager
- Table Games

Job Category: Gaming
- Table Games

Requisition Number: SUPER
011614

• Posted :
  July 24, 2026
• Full-Time
• Rate : $27 USD per hour

Showing 1 location

Rock Island, IL 61201, USA

Responsibilities:

• Perform Duties of Shift Manager in her/his absence
• Maintains a clear line of communication at all levels of operation when appropriate
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
• Ensures accuracy and completion of all signed paperwork and pit documents
• Maintains frequent and effective contact with guests
• Effectively deals all games supervised
• Maintains a thorough knowledge of all rules regarding games supervised
• Prioritizes tasks and handles multiple projects simultaneously
• Investigates and resolves customer complaints and issues
• Conducts employee coaching sessions
• Assists in training staff
• Performs as a team member and assists fellow associates to ensure a smooth operation
• Greets guests appropriately, treating each person as an individual and in a professional manner
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
• Coordinates and completes hourly evaluations on hourly associates
• Completes other duties as assigned

Environmental

Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.
• Target Salary Range $27.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Advanced

Advanced

Advanced

Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance

Provide leadership to others through example and sharing of knowledge and skill

Ability to manage stress appropriately and make decisions under pressure

Ability to work weekends, holidays and evening hours as business demands

Basic computer skills MS Office, Word, Excel, email

Basic math skills, including addition and subtraction

Professional attitude and appearance

Role model the Customer Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs

Thorough knowledge of table game policies and procedures

Must possess the ability to deal multiple games

Able to obtain and maintain level 2 Illinois Gaming Board license

High School Diploma or GED required

Ability to lift or carry 30 pounds occasionally

Previous supervisory experience preferred

Two years Dealer experience required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.