Field Service Analyst
Listed on 2026-02-23
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IT/Tech
Technical Support, IT Support
SHINE Systems - Rock Island, IL, United States
Tagged: Intelligence Analytics , Technology and Computer-Related
OverviewSummary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems.
This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.
- Provide hands-on training and guidance to users in the application and functionality of Gotham.
- Troubleshoot technical issues and support user adoption of the software.
- Collaborate with analysts to develop new use cases and solve complex problems.
- Coordinate with users worldwide and provide feedback on software feature enhancements.
- Promote collaboration across the global enterprise to support customer success.
- Hands-on experience with the software product Gotham and ability to train users in its application and functionality.
- Training experience (Classroom or Deskside).
- Proficiency in troubleshooting technical issues.
- Strong understanding of DoD, Intelligence, or Law Enforcement missions.
- TS/SCI clearance is REQUIRED.
- Real-world experience supporting intelligence or operations.
- Familiarity with Gaia or Foundry.
- Experience training other intelligence or operations software.
- Ability to travel independently, both CONUS and OCONUS, as required.
- Technical knowledge, including working familiarity with languages such as Python, Java or HTML.
Equal Employment Opportunity SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Compensation $
Posted: Wednesday, January 28, 2026
Job # 1461
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