Computer Network Support Specialist; Service Desk Support Service Specialist – Associate

Computer Network Support Specialist (Service Desk Support Service Specialist) – Associate

Security Clearance Requirement: Current and Active DoD Secret

Salary Range: $55K – $65K

(The salary range provided is a general guideline. Nexagen Networks considers various factors when determining base salary offers, including the scope and responsibilities of the position, as well as the candidate’s experience, education, skills, and current market conditions.)

As a Computer Network Support Specialist, you will join a high-performing team dedicated to excellence, innovation, and mission-critical IT support operations. At Nexagen, you will play a key role in supporting enterprise network systems and ensuring reliable service delivery for critical communications infrastructure. With outstanding benefits and strong growth opportunities, you will thrive in a collaborative and fast-paced environment.

Nexagen Networks is a trusted partner to the Department of Defense (DoD) and other federal agencies, including the Army, Air Force, Marine Corps, Navy, and DHS. With more than 20 years of industry expertise, we deliver exceptional lifecycle professional services spanning Research and Development, Cloud Engineering, Digital Modernization, Systems and Software Engineering, Dev Sec Ops , ITSM, Cybersecurity, Satellite Communication (SATCOM), RMF-FedRAMP, Logistics, Training, Exercises, COMSEC, and IT/Networking.

Nexagen Networks is seeking a skilled Computer Network Support Specialist to analyze, test, troubleshoot, and evaluate network systems, including local area networks (LAN), wide area networks (WAN), cloud environments, servers, and data communications systems. The role involves performing network maintenance to ensure systems operate efficiently with minimal interruptions.

This position provides direct support to end-users for applications, hardware, and network-related issues. The specialist will interact with network services, systems engineering, and applications development teams to restore service and resolve core technical problems. Responsibilities include simulating or recreating user-reported issues, identifying root causes, and recommending system modifications to prevent recurring problems. More complex issues will be escalated to intermediate or senior‑level personnel as needed.

• Support 24/7 SATCOM monitoring and ensure continuous availability of satellite communication networks by proactively identifying and resolving system issues.
• Log, track, and resolve technical incidents using HEAT ticketing (Ivanti IT Service Management) to maintain service performance standards.
• Provide multi‑channel support via phone and email, delivering timely troubleshooting and resolution for SATCOM‑related issues.
• Deliver advanced technical support and detailed troubleshooting for complex SATCOM platforms and systems.
• Monitor system performance and proactively identify risks or failures within the SATCOM infrastructure.
• Collaborate with cross‑functional teams to improve processes, enhance service delivery, and maintain operational excellence.

• Bachelor’s degree with less than 5 years of experience.
• OR Associate degree or 2 years of technical school with 2+ years of experience.
• OR 4+ years of IT or military experience in lieu of a degree.
• Active DoD Secret security clearance is required.
• Security+ Certification is required.
• Position available 45 days after acceptance of the offer letter.

At Nexagen, we believe in taking care of our team from day one! Enjoy comprehensive benefits including health, dental, and vision insurance, generous paid time off, a matching 401(k), and various support programs. We also offer professional development opportunities and additional perks to ensure you thrive both personally and professionally. Join us and experience the difference with benefits that start on your first day!

Join our dynamic team and thrive in a culture that champions flexibility, professional growth, and work‑life balance. At Nexagen, we support your continuous learning with comprehensive training and educational reimbursement. We celebrate your achievements and focus on delivering exceptional value to our customers. Be part of a supportive environment where your contributions directly impact mission success and propel your career forward.

Nexagen Networks, Inc. is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.