Public Safety Dispatcher

Overview

Job Title: Public Safety Dispatcher

This position provides dispatch services and additional support to the College community. It is part of a team that covers 24 hours per day, 7 days per week, 365 days per year. This is a part-time (75% FTE) 12-month position, rotating 2nd shift (3:00 PM – 11:00 PM) and 3rd shift (11:00 PM – 7:00 AM) with rotating weekend/holiday responsibilities. This position works 4 days each week.

Status: Non-Exempt, 12 month, 32 hours per week (.75 FTE)

Wage Grade: 720

Reports To: Chief of Police

Pay: This position is budgeted to pay $15.45 per hour. We offer a competitive benefits package designed to support the needs of employees.

• Answers calls received at the switchboard. Based on information provided by the caller, routes calls to the appropriate party and/or dispatches security officers to respond.
• Monitors fire alarms and responds according to College policy and protocol. Monitors camera feeds and reacts to situations as necessary.
• Calls in facilities service personnel and other Augustana employees for emergency purposes or as instructed.
• Answers emergency calls and notifies appropriate internal and external parties as specified by College policy and protocol.
• Sends electronic notifications via E2 Campus system to alert campus community of safety concerns.
• Issues visitor and temporary parking passes. Checks in contractors.
• Performs additional administrative support duties as requested.
• Other duties as assigned.

Education: High School Diploma or GED required.

• Excellent verbal and written communication skills and the ability to use Microsoft Office products to create written documents.
• Strong proficiency utilizing desktop PCs.
• Ability to remain calm during emergency and stressful situations.
• Ability to make decisions with limited supervision and under time constraints.
• Ability to work with a diverse group of colleagues, students, and campus visitors.
• Ability to work efficiently with frequent interruptions.

Travel: None

Must be able to lift 25 pounds on a frequent basis. Also required is the ability to see, listen, hear, speak, read, bend, stoop, and use a computer and telephone to accomplish work outcomes.

This position requires a valid driver’s license. Successful candidates must complete a criminal background check.

Note: Full-time employees are eligible for a comprehensive range of benefits including medical, dental, and vision insurance; flexible spending accounts or health savings accounts; life, disability, and supplemental insurance programs; retirement plan with a company contribution; paid time off/holidays; tuition benefits for employees and their family members; and access to company facilities (gym, pool, health center, etc.).

This job description is subject to change and is not designed to be a comprehensive listing of activities, duties or responsibilities that are required by the employee.

Augustana is an Equal Opportunity Employer. It is Augustana College's policy to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, gender, age, national origin, disability and any other category protected by federal, state or local law.

Interested applicants should submit a cover letter, resume, and names of 3 references. Review of applications will begin immediately. Applicants must be legally authorized to work in the United States; this position is not eligible for visa sponsorship.