Global CX Operations Excellence Lead
Listed on 2026-10-03
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Business
AI Business & Operations, Operations Management, Regulatory Compliance Specialist
Coinbase, Inc. is seeking an Operations Excellence Senior Program Lead for its CX Operations Excellence team. You will own and optimize workflows, routing logic, and agent tooling across global CX operations.
Lead cross-functional programs spanning Product, Engineering, Analytics, and WFM to drive quality, efficiency, and agent experience. You will shape end-to-end CX workflows, governance, and playbooks, with a focus on scalable, data-driven improvements.
The following position is for a Global CX Operations Excellence Lead with Coinbase, Inc.
This is a strong opportunity to take on the Global CX Operations Excellence Lead role at Coinbase, Inc.
As a Global CX Operations Excellence Lead, you will play an important part at Coinbase, Inc. in Cheyenne, WY, United States.
We invite applications for the Global CX Operations Excellence Lead position located in Cheyenne, WY, United States.
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