Gaming Slot Technician - SW Region

Job Description

Gaming Technician

August 14, 2024

Gaming

Gaming & Technical Operations Director

Exempt

Wyoming Downs, LLC

The Gaming Technician is responsible for the overall and efficient operation of the gaming terminals and the equipment necessary to service and repair them in accordance with all company policies and procedures. This position will engage with all guests and team members professionally and provide friendly, efficient, service and assistance to guests and team members as needed. 50-75% travel required.

Technology includes HHR race wagering terminals, simulcast wagering terminals, player loyalty systems, networking equipment, surveillance systems, on property marketing displays and associated printers.

The Gaming Technician possesses the ability to problem solve and demonstrate good judgement and communication skills seeking supervisory or management assistance as needed.

• Perform minor and major repairs on Gaming Terminals, scheduled and unscheduled.
• Keep complete records listing repairs of department equipment in accordance with departmental policies and procedures.
• Share and communicate current and relative information regarding terminal(s) status with other Gaming Technician(s) and Lead Gaming Technician(s).
• Perform preventive maintenance to ensure maximum terminal performance.
• Responsible for ordering replacement parts that are not readily available.
• Manage and implement all hardware and software updates.
• Be involved in all aspects of terminal installations, conversions and relocations to include player tracking, installation of terminal locks and networking.
• Perform routine and advanced Gaming Terminal maintenance, including but not limited to working the Gaming floor and responding to guest opportunities and floor calls
• Establish thorough familiarity with all test and support equipment
• Be aware of all upcoming events and promotions.
• Have thorough knowledge of the player tracking system.
• Attend to bill or voucher jams or other failures of the terminals.
• Maintain a thorough knowledge of terminal technical issues and innovations.
• Ensure that any work done meets with the manufacturer’s minimum requirements. This includes the assembling and disassembling of equipment in strict accordance with diagrams and manuals.
• Examine all gaming related equipment for evidence of tampering and mechanical malfunctions.
• Responsible and accountable to comply with all key control policies/procedures.
• Accurately record problems or situations at the terminals, in terms of repairs, maintenance and spare stock levels.
• Conduct periodic stock checks of spare parts and components for terminals and auxiliary equipment.
• Professionally resolve any floor disputes and complaints and refer any unsettled disputes to direct supervisor or Manager.
• The ability and willingness to work in a fast-paced and high-volume environment.
• Provide great service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
• The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
• The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
• Maintain regular attendance at scheduled shift and staff meetings.
• Maintain…