IT Support Technician

Position Summary

Posting Number: P2311

Job Title:

Students Only

Students Only No

This position is located on the Rock Springs campus.

The IT Support Technician is responsible for installing and maintaining college-owned computers, printers, and peripherals, and multimedia equipment, while ensuring exceptional customer service. They will troubleshoot, evaluate, and test hardware and software, and provide basic training on college email systems, operating systems, and standard software and hardware. The ideal candidate will execute their duties efficiently and competently, seeking continual improvement in all aspects of their work.

Additionally, they must understand and collaborate effectively within the community college environment, adhering to all relevant policies, rules, regulations, and guidelines.

• Employer paid contribution of 9.37% to your retirement plan with no waiting period. Who doesn’t love free money?
• We cover 82% of costs related to health, dental and life insurance.
• Generous leave time to support your work/life balance with paid holidays, sick leave and vacation time, 3 personal days, and two weeks off over Christmas break! Not to mention, you get time off at Spring Break and Fridays off in the summer.
• Have you ever wanted to take an art class? Interested in exploring entrepreneurship? FREE tuition for you, your spouse, and your dependents makes this dream a reality.
• Access to amenities like our Children’s Center, Hay Library, aquatic center, fitness center, theatre and more.
• When adventure calls, head out to the Flaming Gorge Reservoir, take a hike around Mustang Loop, surf the local sand dunes, or jump in the car and travel to Salt Lake City, Jackson Hole, or Laramie. For a map of our area, and links to activities and places, view westernwyoming.edu/outsider.

• Prioritizes customer‑centric service while contributing as a valued technical team member in a dynamic technology environment.
• Provides technical support and troubleshooting for end users, including multimedia systems and AV equipment used in classrooms.
• Demonstrates effective communication skills by utilizing ticketing systems and email, promptly responding to calls, and following up with customers.
• Manages technical documentation for inventory control, software installation, hardware configuration, and problem troubleshooting, thereby contributing to ongoing process enhancements.
• Installs, configures, and maintains computer hardware, software, and peripherals, and classroom multimedia equipment such as projectors, audio systems, document cameras, and smart boards.
• Provides support to other IT staff under the direction of the Technical Support Manager.
• Collaborate with IT team members and customers to identify and implement technical solutions, guided by the Technical Support Manager.
• Fosters and maintains professional relationships with vendor sales and technical support personnel.
• Collaborates with the Technical Support Manager to develop and maintain a comprehensive list of standardized hardware and software, and multimedia equipment.
• Provides training to students, faculty, and staff on technology usage, including multimedia and classroom AV systems, as guided by the Technical Support Manager.
• Responds in a timely manner to assigned issues and addresses emergencies as identified through the ticketing system. Keeps users informed of the status of their requests.
• Generates inventory records for all new hardware and ensures that new equipment is properly tagged.
• Provides after‑hours support as assigned by the Technical Support Manager.

• High school diploma or equivalent
• One year experience with computer repair, multimedia systems, and technical support
• Knowledge of:
  • Computer hardware, software, and peripherals
  • Cloud platform technologies, such as Office 365 and Apple Device Management
  • Operating systems and application software including enterprise applications
  • Familiarity with Internet of Things (IoT)
  • Classroom AV technologies and multimedia tools
  • Basic troubleshooting methodology
• Ability to:
  • Learn and employ problem solving skills
  • Troubleshoot multimedia and AV equipment in educational settings
  • Make informed decisions
  • Communicate effectively verbally and in writing
  • Maintain effective working relationships with other people, both independently and alongside a team of IT technicians and professionals
  • Train, communicate, simplify, and explain technology concepts
  • Work in a team environment
  • Ability to follow instructions accurately and efficiently
• Equivalency Statement:
  For those candidates who do not exactly meet all minimum qualifications, an equivalent combination of education and experience, which has provided comparable knowledge and abilities, may be accepted.

• Associate’s degree in Information Technology, Computer Science, or a closely related field

Estimated Salary $17.40 - $20.00 per hour

Non-Exempt