Senior IT Support Technician

Senior IT Support Technician

WIN WITH A CAREER MOVE TO WESTERN.

At Western Wyoming Community College, one of America’s leading junior colleges, we believe employees are our most valuable resource. We pride ourselves on our inclusive, growth‑focused culture and our exceptional benefits package.

• Employer paid contribution of 9.37% to your retirement plan with no waiting period.
• We cover 82% of costs related to health, dental and life insurance.
• Generous leave time to support your work/life balance with paid holidays, sick leave and vacation time, 3 personal days, and two weeks off over Christmas break.
• Free tuition for you, your spouse, and your dependents.
• Access to amenities such as Children’s Center, Hay Library, aquatic center, fitness center, theatre and more.

The Senior IT Support Technician will be responsible for providing advanced technical support across the organization. This role includes diagnosing and resolving complex technical issues, managing system installations, performing hardware and software maintenance, and ensuring compliance with security policies. The Senior IT Support Technician will also lead projects, mentor junior staff, and maintain thorough documentation while ensuring excellent end‑user satisfaction.

• Technical Support & Troubleshooting:
  Provide expert‑level technical support for desktop computers, laptops, classroom technologies (e.g., projectors, interactive whiteboards), printers, and peripherals.
• System Installation & Configuration:
  Install, configure, and maintain operating systems, software applications, and hardware used across campus.
• User Account Management:
  Manage user accounts and permissions through Active Directory and other authentication systems.
• Documentation & Knowledge Management:
  Maintain thorough documentation of technical procedures, configurations, and solutions for troubleshooting.
• Mentorship & Training:
  Mentor junior technicians, student workers, and IT interns.
• Customer Service & Communication:
  Offer excellent customer service by clearly communicating technical information to non‑technical users.
• Project Management &
  
  Collaboration:
  
  Assist in managing IT projects, including system upgrades, software rollouts, and hardware deployments.
• Inventory Management:
  Maintain and track IT assets, including desktop computers, laptops, projectors, and other technology equipment.

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• One year of experience in IT support or a similar technical role, ideally in a higher education or academic setting.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician, or ITIL are highly preferred.

• Proficiency in supporting Windows OS (Windows 10/11), macOS, and a variety of academic and office software applications.
• Experience with hardware troubleshooting and repair, including desktops, laptops, printers, and classroom technology.
• Familiarity with networking concepts, including DHCP, DNS, TCP/IP, and wireless connectivity.
• Experience with system deployment tools (e.g., Microsoft SCCM, MDT) for software distribution and imaging.
• Knowledge of security best practices, including endpoint protection, encryption, and patch management.
• Proficiency in Active Directory, user management, and related technologies.
• Knowledge of remote support tools and methodologies (e.g., Team Viewer, Remote Desktop Protocol).

• Excellent communication skills.
• Strong customer service orientation.
• Detail‑oriented, organized, and capable of managing multiple priorities.
• Ability to work collaboratively within a team.
• Strong problem‑solving skills and a proactive approach.

For those candidates who do not exactly meet all minimum qualifications, an equivalent combination of education and experience, which has provided comparable knowledge and abilities, may be accepted.

• Advanced certifications (e.g., Microsoft Certified IT Professional, CompTIA Network+).
• Experience in IT project management or leading small teams.
• Experience with mobile device management (MDM) solutions.

$19.13 - $22.50 per hour.

• Resume
• Cover Letter
• Transcripts

• Letter of Recommendation 1
• Letter of Recommendation 2

Human Resources Office
2500 College Drive Room 3030, Rock Springs WY 82901

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