Help Desk Tech II

At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the “Planetree” methodology of “Person-Centered Care”. These guide our decisions, shape our culture, and define the expectations for every member of our team.

Our Mission:
Compassionate care for every life we touch

Our Vision:
To be our community’s trusted healthcare leader

• Be Kind
  - Demonstrating compassion, consideration, and thoughtfulness
• Be Respectful
  - Being mindful of individual perspectives, priorities and needs
• Be Accountable
  - Taking responsibility for our commitments, behaviors, and actions
• Work Collaboratively
  - Cooperating with and encouraging each other to achieve a common goal
• Embrace Excellence
  - Dedicated to setting standards that meet and exceed expectations

The Help Desk Technician – Level 2 provides advanced technical support and serves as an escalation point for complex or unresolved issues. This role supports clinical and non-clinical staff by diagnosing and resolving technical problems, coordinating with vendors and senior IT staff, assisting with service desk operations, and supporting cross-departmental technology initiatives.

• High School Diploma or equivalent required.
• Associate of Science degree or certification(s) in appropriate Information Technology field or directly related experience supporting a medium to large computer operation preferred.

• Must successfully complete support certification A+ Core 1 & 2, or equivalate certification within the first year of employment.
• Must be ladder trained certified within 90 days of employment.

• Minimum of 1-year experience in a Help Desk support or computer repair position preferred.
• Understanding of PC hardware, peripherals, operating systems, and Microsoft Office.
• Basic knowledge of network protocols, switches, and e-mail.
• Possesses basic diagnostic and troubleshooting skills.
• Ability to communicate in English; both verbally and in writing.

MHSC offers a competitive salary and excellent benefits package including health, dental, vision, retirement, & a generous paid time off program.

MHSC is an EEO/AA/Drug and Tobacco Free facility.

If you have more questions about this position, please feel free to call the Human Resources department at .