Senior Solutions Consultant

Senior Solutions Consultant

Req number:

R8511

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

We are looking for a motivated Senior Solutions Consultant ready to take us to the next level! If you have experience as a pre-sales technical engineer/architect with a strong background in solution development within the proposal response process and are looking for your next career move,

CAI is seeking a dedicated and experienced Senior Solutions Consultant to serve as a pre-sales technical architect and proposal solution writer across our core IT service lines. This role is pivotal to the success of our proposal efforts, partnering with Business Development, Capture, and Delivery leadership to translate client requirements into winning, technically sound solutions — spanning IT Service Management (ITSM), IT Service Desk, Service Now, Atlassian/Jira Service Management, Application Managed Services, Cloud (AWS/Azure), and Infrastructure.

The ideal candidate has a strong background in solution development within the proposal response and pre‑sales process, the ability to collaborate and engage stakeholder teams, and a keen eye for detail. This is a hands‑on, client-facing role for someone who can move fluidly between technical depth and executive‑level storytelling — someone equally comfortable whiteboarding a Service Now workflow, sizing a service desk staffing model, and writing the “Technical Approach” section of an RFP response.

This position will be full‑time and remote.

“This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer.”

• Evaluate and/or qualify opportunities for new business, including leveraging CAI collateral and developing/supporting new lines of business

• Serve as the lead solution architect for pre‑sales pursuits, translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions

• Partner with stakeholders to develop and evaluate CAI strategy for a given pursuit

• Design and document end‑to‑end solutions across ITSM/ITIL processes, Service Desk operations, Service Now and Atlassian/JSM platforms, Application Managed Services (AMS/ASO), Cloud (AWS/Azure) architectures, and Infrastructure/Network environments

• Work with CAI technical and business staff to devise an approach to position CAI as the preferred vendor, work plans to accomplish the proposed scope of work, strategies for implementing the proposed solution, high‑level diagrams portraying all aspects of the solution, and presentations summarizing CAI's value proposition

• Write and edit proposal content — technical narratives, solution overviews, staffing plans, transition/transformation approaches, and pricing assumptions — in direct collaboration with proposal writers and capture managers

• Lead or support solutioning workshops with capture teams, subject matter experts, and delivery leads to shape win themes and technical differentiators

• Partner with partner/alliance teams (Service Now, Atlassian, AWS, Microsoft, Talk Desk or other ACD platforms) to incorporate platform‑specific capabilities, licensing models, and co‑sell opportunities into proposed solutions

• Contain solution risk by…