ServiceNow Lead Developer
Listed on 2026-10-03
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Software Development
Software Engineer
Location:
Remote
Experience:
8+ years
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
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We are seeking an experienced Service Now Lead Developer to lead the design, development, integration, and enhancement of enterprise Service Now solutions. The ideal candidate will provide technical leadership to development teams, drive platform best practices, and deliver scalable solutions across Service Now modules while ensuring alignment with business and IT objectives.
Key Responsibilities- Lead Service Now development activities, including design reviews, code reviews, and deployment planning.
- Design and develop solutions leveraging Service Now platform capabilities, including ITSM, CMDB, CSDM, ITOM, ITAM/HAM, CSM, and HRSD.
- Develop and optimize Client Scripts, Business Rules, Script Includes, UI Policies, and Flow Designer workflows.
- Architect and implement integrations using Integration Hub, REST APIs, SOAP services, and MID Servers.
- Establish and maintain CMDB governance, Discovery schedules, data reconciliation rules, and CSDM alignment.
- Collaborate with business stakeholders, architects, and product owners to translate requirements into technical solutions.
- Support platform upgrades, release management activities, and Automated Test Framework (ATF) implementation.
- Provide technical mentoring and guidance to developers, administrators, and support teams.
- Troubleshoot and resolve complex production issues and performance bottlenecks.
- Ensure adherence to Service Now development standards and best practices.
- 6+ years of hands-on Service Now development and administration experience.
- 2+ years of experience leading Service Now development teams or projects.
- Strong expertise in JavaScript, Glide API, Service Portal, App Engine, Flow Designer, and Integration Hub.
- Proven experience with ITSM, CMDB, and CSDM.
- Hands-on experience with at least two additional Service Now modules such as ITOM, ITAM/HAM, CSM, HRSD, SPM, or Sec Ops.
- Experience designing and implementing REST/SOAP integrations and MID Server configurations.
- Strong understanding of Agile/Scrum methodologies and ITIL processes.
- Experience with Service Now upgrades, release management, and governance.
- Service Now Certified System Administrator (CSA)
- Service Now Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS) – ITSM, CMDB, Discovery, or HAM
- ITIL v4 Foundation
Applications will be accepted until 10/15/2026
The annual salary for this position is between $75,000- $115,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contribution
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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