HR INTERN

Reports to:

HR Director and Various Supervisors

Hourly Wage: $18.00

NATURE OF WORK

Serving the public with responsible receptionist and clerical work for the Human Resources department and programs.

DISTINGUISHING FEATURES

Work involves performing duties of limited complexity related to providing information to the public in person and on the telephone, and/or processing, routine data entry, and filing documents, processing mail, and other duties as related to learning the operations of the Human Resources Office.

ESSENTIAL FUNCTIONS (These essential duties are only illustrative.)

Answers, responds and forwards telephone calls, records and relays messages and appointments as necessary.

Greets and answers inquiries from persons entering the service location; provides information regarding activities and location of departments, divisions, and employees within organization.

Opens, sorts and distributes mail and other materials; collects, seals, and posts outgoing mail.

Types and proofreads forms, memos and program documents; enters applicant information into a computerized data base and processes program or service records.

Assists with wellness activities and other Human Resource events through document creation, participation tracking, and other functions as needed.

Maintains files correspondence, maintains clerical records, and maintains files, logs, or program records.

Copies and distributes files, records, reports and other materials as required.

Maintains reasonable and predictable attendance.

SUPERVISION RECEIVED

Work is performed under the direction of the Human Resources Coordinator. Additional guidance is received from established policies, procedures or practices. The employee must be capable of prioritizing a variety of duties and communicate effectively with the public. Work is reviewed through observation of work performance, and adherence to policies and procedures.

WORKING CONDITIONS & PHYSICAL DEMANDS

Work is performed primarily in an office setting and is essentially sedentary with occasional walking, standing, lifting, bending, or minimal physical activities carrying items under 25 pounds such as books, papers, small parcels, etc. Some tasks have set deadlines and volume processing.

SUCCESS FACTORS (KSAs)

Knowledge of modern telephone and office equipment, practices and procedures.

Some knowledge of clerical and secretarial practices and procedures.

Ability to learn City services, departmental operations and organization.

Ability to judge the nature and importance of a call, and to provide information in a polite and efficient manner in person and on the telephone.

Ability to handle sometimes irate persons or callers in a calm professional manner.

Ability to use basic office equipment.

Ability to effectively and efficiently operate a personal computer.

Ability to perform basic arithmetical calculations.

Ability to understand and follow departmental policies and procedures, both oral and written.

EDUCATION, TRAINING & EXPERIENCE

Enrollment in an academic program through an accredited institution.

NECESSARY SPECIAL REQUIREMENTS

Possession of a valid IL Driver's License as needed by the position

Position :

Type : INTERNAL & EXTERNAL

Location : HUMAN RESOURCES

Group : TEMPORARIE

Job Class : INTERN HR/MAYORS OFFICE

Posting End : 05/01/2026

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