Regional Office Receptionist

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process, please notify us. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full‑time basis.

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition : 56756

Opening Date: 06/16/2026

Closing Date: 07/01/2026

Agency: Department of Children and Family Services

Class

Title:

OFFICE ASSOCIATE - 30015

Skill Option: Keyboarding

Salary: Anticipated Starting Salary (effective 7/1/26) $4144 monthly;
Full Salary Range $4144-$5429 monthly

Job Type: Salaried

Category: Full Time

County: Winnebago

Number of Vacancies: 1

Bargaining Unit Code: RC014 Clerical Employees, AFSCME

Merit Comp Code: [Not Provided]

Class

Title:

OFFICE ASSOCIATE - 30015

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Regional Office Receptionist. This position will perform complex clerical services for professional staff in the assigned office, answer phones, and greet visitors. The ideal candidate will be detail oriented with excellent organizational skills and strong communication abilities.

• Serve as Regional Office Receptionist
• Answer all incoming calls and screen callers to determine the nature of request, many of which may be hostile
• Greet visitors and direct walk‑ins to appropriate offices and resources
• Order and distribute forms from Central Stores
• Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above

• High school completion or equivalent to demonstrate knowledge, skill, and mental development
• Two years of office experience
• Keyboard accuracy of 45 words per minute

• Pass a background check
• All conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families remain our focus.

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12‑hour & part‑time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program – a supplemental retirement plan
• Optional Pre‑Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions

Work Hours: Monday‑Friday 8:30am-5:00pm

Headquarter

Location:

175 Executive Pkwy, Rockford, Illinois, 61107

Work County: Winnebago