Scheduling Coordinator

Sirius Staffing is seeking a Medical Scheduling Coordinator for a possible temp-to-hire opportunity in Rockford, IL. This role is responsible for coordinating appointments between clients, physicians, and examinees while ensuring all client-specific requirements are met. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and provides exceptional customer service through professional communication and efficient scheduling practices.

• Schedule and coordinate examinations using company scheduling systems.
• Confirm appointment dates and times with physician offices and medical providers.
• Communicate with clients, physicians, and examinees regarding appointments, cancellations, reschedules, and no-shows.
• Track and confirm receipt of medical records, imaging, and documentation needed for evaluations.
• Prepare and distribute appointment notification letters and related correspondence.
• Coordinate ancillary services, including interpreters, chaperones, transportation, lodging, and exam site rentals when required.
• Respond to inquiries regarding appointment status, report status, and scheduling updates.
• Process client invoices and submit charges to accounting when applicable.
• Ensure required pre-payments are received before services are provided.
• Assist with incoming and outgoing mail, shipments, and office support functions.
• Provide support to other departments and offices as needed.
• Participate in training and professional development activities.

• High School Diploma or GED required.
• Previous experience in scheduling, customer service, healthcare administration, call center, medical office, or office support preferred.
• Ability to manage multiple phone lines and a high volume of inbound and outbound calls.
• Strong computer skills and proficiency with Microsoft Office and database systems.
• Minimum typing speed of 35 words per minute.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize tasks and work independently with minimal supervision.
• Ability to maintain confidentiality and professionalism at all times.
• Positive attitude and commitment to teamwork.

• Exceptional customer service skills
• Strong attention to detail and accuracy
• Ability to multitask in a fast-paced environment
• Effective problem-solving and critical-thinking skills
• Ability to adapt to changing priorities and unexpected situations
• Professional communication with clients, providers, and internal teams

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.