Office Associate

Job

Requisition . Opening Date: 06/16/2026. Closing Date: 07/01/2026. Agency:
Department of Children and Family Services. Class

Title:

OFFICE ASSOCIATE - 30015. Skill Option:
Keyboarding. Salary:
Anticipated Starting Salary (effective 07/01/2026) $4,144 monthly; full salary range $4,144-$5,429 monthly.

Job Type: Salaried. Category:
Full Time. County:
Winnebago. Number of Vacancies:
1. Bargaining Unit Code: RC014 Clerical Employees, AFSCME. This is a union position; provisions of the collective bargaining agreement/labor contract apply to filling of this position.

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Regional Office Receptionist. Under direction, this position will perform complex clerical services for professional staff in the assigned office, answer phones, and greet visitors. It provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s operations.

DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate will have excellent organizational skills and strong communication skills, and will help make a positive difference in the lives of the children and families of Illinois.

• Serves as Regional Office Receptionist
• Answers all incoming calls and screens callers to determine nature of request, many of which may be hostile
• Greets visitors and directs walk‑ins to appropriate offices and resources
• Orders and distributes forms from Central Stores
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

• High school completion or equivalent knowledge, skill, and mental development
• Two (2) years of office experience
• Accurate keyboarding at a minimum of 45 words per minute

• Ability to pass a background check
• All conditions of employment are incorporated and related to any of the job duties as listed in the job description

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort—from receiving hotline calls to fostering family reunification or adoption—children and families are our focus.

• Anticipated Starting Salary: $4,144/month (effective 07/01/2026); full salary range $4,144‑$5,429/month
• A pension program
• Competitive group insurance benefits, including Health, Life, Dental, and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)