Client Coordinator

Job Details

Location:

Rockford, IL 61108

Position Type:
Full Time

Salary Range: $16.00 - $16.75 Hourly

Hours:

Monday - Friday, 8:00 AM – 4:30 PM CST (3 days in office; 2 days remote)

Are you a detail‑oriented professional who thrives on delivering exceptional customer service while keeping operations running smoothly? Join us as a Client Coordinator, where you will play a key role in managing client inquiries, supporting case workflow, and ensuring high‑quality documentation across multiple departments.

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and to retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client‑specific guidelines and rules are documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Minimum Required Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

Certificates, Licenses, Registrations:
No specific requirements.

• Complete knowledge of general computer, fax, copier, scanner, and telephone.
• Knowledgeable of multiple software programs, including Microsoft Word, Outlook, Excel, and the Internet.
• Ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to management directions accurately.
• Demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Look for ways to improve and promote quality and monitor own work to ensure quality is met.
• Exceptional communication skills.
• Work independently, prioritize work activities and use time efficiently.
• Maintain confidentiality.
• Promote a positive team‑oriented environment.
• Stay focused and concentrate under normal or heavy distractions.
• Work well under pressure or stressful conditions.
• Manage change, delays, or unexpected events appropriately.
• Follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

• Read, analyze and interpret common correspondence, medical records, and legal contracts and documents.
• Write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community.
• Effectively present information one‑on‑one or in small groups.

Examworks is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.