Receptionist​/Switch board operator

Position Title:

Receptionist / Switch Board Operator

Wage: $17.50 per hour

Hours:

7:30am-4:30pm

Location:

Rockford, IL

We are seeking a professional and personable Receptionist / Switchboard Operator to join a great team in Rockford, IL. This key role involves managing incoming calls, providing exceptional customer and client service, and supporting their operational needs across multiple locations.

• Operate the switchboard to efficiently answer, route, and manage all incoming calls, ensuring prompt and courteous communication with clients, vendors, and internal teams.
• Greet visitors and direct them appropriately, maintaining a positive and professional first impression.
• Learn and understand the company’s products and specifications to accurately communicate with clients and team members.
• Enter critical information related to products, clients, or vendors into the system with accuracy, ensuring data integrity.
• Collaborate with supervisors and team members to coordinate tasks, resolve issues, and support daily operations.
• Manage multiple tasks simultaneously, prioritizing effectively to meet deadlines and operational needs.
• Provide support for eight company building locations, ensuring seamless communication and operational flow across all sites.

• Proven experience as a receptionist, switchboard operator, or in a similar customer service role.
• Excellent communication skills, both verbal and written.
• Strong understanding of decimals and numerical data.
• Ability to quickly learn product details and specifications.
• Proficiency in using computer systems and data entry.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Professional appearance and demeanor, with excellent interpersonal skills.

• Opportunity to work in a dynamic environment supporting multiple locations.
• Develop your communication and operational skills.
• Be a vital part of our team, ensuring smooth daily operations.
• Competitive pay and a supportive work atmosphere committed to your growth.

QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.

• Access to sought-after positions with leading employers
• Dedicated placement specialists who will guide you through every step of the job search process

Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.

We are proud to be an equal opportunity employer.