Sr. Director, Change Management and Value Realization

The Senior Director, Change Management & Value Realization leads Change Management at Echo and runs the value realization system that connects investment to impact. You will set the change and adoption strategy across Echo’s technology portfolio, operate the cadence that defines, tracks, and reports value, and serve as the trusted expert for function leaders, project teams, and Finance. The role spans two work streams, weighted toward change: change management and adoption (~60%) and value realization facilitation (~40%) for a tracked subset of qualifying initiatives.

The two are paired by design, ensuring a single accountable owner keeps the thread unbroken from before build through after launch across Echo’s technology portfolio.

• Change Management & Adoption
  • Set and own the change and adoption strategy for the technology portfolio.
  • Own adoption targets and measurement plans for each initiative, hold owners accountable for behaviors and usage that drive outcomes.
  • Direct role‑based training and enablement in partnership with Learning & Development, scaling reach through a train‑the‑trainer model.
  • Lead communications, executive sponsorship, and stakeholder engagement across operations, sales, technology, and training.
• Value Realization Facilitation
  • Run the value definition process for qualifying initiatives, aligning business, technology, and Finance on a target dollar value and a single success metric before build begins.
  • Chair working‑level value reviews.
  • Operate the value tracking and reporting cadence from before build through after launch; surface “value at risk” initiatives to leadership.
  • Prepare and present readiness recommendations to the steering committee as input to its decisions.
  • Partner with Finance to validate value definitions and connect adoption to realized value.
  • Drive continuous improvement of the value operating model in partnership with the SVP.
• Leadership & Team Development
  • Lead and develop a team of change management professionals (individual contributors).
  • Grow the next layer of leaders through coaching, clear expectations, and feedback.
  • Allocate team capacity to the highest impact initiatives, consistent with the change‑weighted emphasis of the role.
  • Raise the maturity of change and value capabilities across the organization.

• Adoption targets are met or exceeded across the portfolio, with clear linkage to business outcomes.
• The value cadence runs reliably, and leadership trusts the visibility it provides.
• A strong bench of change and value leaders is developing under your leadership.
• Change and value practices mature measurably across the organization.

• 8+ years in change management, including adoption or transformation work, with people‑leadership experience.
• A track record of setting strategy and delivering measurable business outcomes at portfolio scale.
• Hands‑on experience operating value or benefits measurement, tracking, and reporting.
• Strong analytical, financial, and communication skills, with executive presence.
• Bachelor’s degree required;
  Master’s or MBA preferred.
• Change management certification (Prosci/ADKAR or ACMP CCMP).
• Familiarity with a benefits realization framework (e.g., APMG Managing Benefits or PMI benefits realization management).
• Experience in logistics, marketplace, or operations‑driven environments.
• Experience partnering with Finance and steering committees.
• Experience with product and technology‑driven transformation.

• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with employer match.
• Paid time off and holidays.
• Employee development and learning resources.

• $ per year.
• Bonus based on a combination of personal and business performance.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.