Senior Director, CFC CRM Lifecycle, Value Lead

Responsibilities

• Own the post‑launch lifecycle management of CFC CRM across global markets
• Be accountable for platform availability, reliability, performance, and scalability
• Manage current CFC CRM ecosystem roadmaps & coexistence with legacy CRM environments, ensuring continuity, direction and risk mitigation
• Make trade‑off decisions where precedent may not exist with stakeholder input
• Drive measurable value realization from CRM investments (adoption, productivity, commercial impact)
• Establish level metrics and reporting for BAU health and value delivery within the CFC technology ecosystem
• Ensure CRM outcomes align to commercial strategy, not just technology success
• Define and mature the global CFC CRM operating model & governance, balancing innovation with stability
• Own technology BAU roadmap across support, enhancements, release readiness, and optimization
• Reduce market‑by‑market variance through harmonization and repeatable patterns
• Define and govern standards for content, workflows, configuration, data, and operations within the CFC CRM ecosystem
• Ensure CFC CRM is embedded into CFC day‑to‑day workflows
• Act as the single BAU orchestration point for CFC CRM across Commercial, Medical, CMO, Digital, Data, Compliance, and Markets
• Resolve cross‑functional dependencies and risks impacting platform stability and value
• Partner with the CFC CRM Product Leader on a single, integrated roadmap
• Own operationalization, handover, and sustainment of roadmap items post‑launch

• BA required; MBA or equivalent Master’s‑level education preferred
• Minimum of 12+ years of experience in the pharmaceutical industry, preferably managing diverse/global teams
• Demonstrated capability in carrying out process excellence, knowledge management and project management
• Demonstrated experience working and/or supporting global or broader markets
• Experience leading and understanding agile ways of working and product development lifecycle
• Ability to navigate consumer privacy and/or healthcare data landscape at scale
• Deep understanding and passion for CRM and content platforms, technologies (especially across Customer‑facing colleagues)
• Experience working with engineering teams in designing scalable architecture that meets the needs of marketing and sales co‑workers
• Experience evaluating product decisions strategically and making prioritization trade‑offs, leveraging large datasets to make data‑driven product decisions while collaborating with multiple stakeholders and cross‑functional teams
• Excellent interpersonal skills and mastery of working in a matrixed environment
• Self‑motivated with demonstrated ability to execute with speed and high quality
• Demonstrated business acumen, strong analytical skills and mindset
• Role model for the PFE values (Courage, Excellence, Equity, Joy)
• Experience in leading complex, large‑scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery
• Strong writing, presentation and influencing skills
• Ability to thrive under pressure, take accountability and meet deadlines
• Discretion and trustworthiness in dealing with confidential information

• BA
• MBA or equivalent Master’s‑level education