Strategy, Innovation & Product Development Lead Consultant - Allstate Roadside

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

A high-impact role at Allstate Roadside focused on shaping the future of mobility. As part of the Dispatch AI & Automation Team, this position will lead performance strategy, operational innovation, and cross-functional execution for our Autonomous Vehicle (AV) partnerships. The role will drive measurable service improvements, develop scalable new capabilities, and help position Allstate Roadside as a preferred partner in one of the fastest-evolving areas of transportation.

This role leads strategy, innovation, and product development efforts supporting Allstate Roadside Services, with a particular focus on advancing high-impact partnerships. You will combine strategic thinking, analytical rigor, and cross-functional leadership to enhance performance, build new capabilities, and scale innovative solutions across the business.

As a key contributor, you will partner across product, operations, technology, and partner teams to drive continuous improvement, expand service capabilities, and support the future of roadside assistance in an increasingly autonomous and technology-driven mobility ecosystem.

• Lead performance management and continuous improvement efforts for AV partnership programs.
• Define, track, and refine objectives and key results (OKRs) to measure success, drive accountability, and support strategic priorities.
• Analyze performance against key metrics, service level agreements, and operational goals, identifying trends and recommending targeted improvements.
• Gather and synthesize qualitative and quantitative insights from providers, partners, customers, and subject matter experts using tools such as GPS analysis, photos, interviews, and operational data.
• Translate insights into clear, actionable recommendations that improve service delivery, operational efficiency, and partner outcomes.
• Lead cross‑functional initiatives to develop and implement new capabilities that support autonomous vehicle partnerships and can scale across the broader business.
• Partner with product, process, operations, technology, and automation teams to execute innovation initiatives and accelerate delivery.
• Support AI, automation, and digital transformation efforts within roadside operations, helping identify opportunities to improve experiences and drive efficiency.
• Use experimentation, pilot programs, and test‑and‑learn methodologies to validate ideas, reduce risk, and inform scaling decisions.
• Drive operational innovation and performance strategy initiatives that strengthen Allstate Roadside's position as a trusted mobility partner.
• Support the evolution of Allstate Roadside Services capabilities to meet the emerging needs of autonomous vehicle partners and the broader transportation ecosystem.

• Strong analytical and problem‑solving skills with the ability to translate complex data and insights into practical, business‑driven solutions.
• Experience leading complex, cross‑functional initiatives with multiple stakeholders and competing priorities.
• Ability to balance strategic thinking with hands‑on execution in a fast‑paced, evolving environment.
• Strong project management and organizational skills with an ability to drive results and influence outcomes.
• Effective communication and presentation skills, with the ability to influence partners, business leaders, and executive stakeholders.
• Experience developing business cases, evaluating opportunities, and supporting innovation‑focused initiatives.
• A mindset of curiosity, continuous improvement, customer focus, and innovation.
• Interest in emerging technologies, autonomous vehicles, AI, automation, and the future of mobility.

• 5+ years of experience in strategy, business operations, product development, innovation,…