Project and Finance Coordinator - Rockford

We take care of people, who take care of people!

Ready to experience new career growth and the joy of helping others? Come join our team! SERVPRO® offers the satisfaction of helping those who need it most, along with benefits such as:

• Premium compensation
• Career growth opportunities
• Best training available
• Company paid professional development
• Health benefits to include medical, dental, vision, ADD, LTD, STD
• Holidays and PTO
• 401k with company match
• Team environment with supportive management

As part of one of the largest franchise systems in the country, SERVPRO® of Rockford is looking for a Project and Finance Coordinator to join our team. As a project and finance coordinator, you will provide support to Operation team members to ensure projects are completed within the company standards set in each of the Four Tenants of a Job File:
Cycle Time, Documentation, Customer Service and Financials.

Additionally, you will be expected to:

• Facilitate the timely collection of accounts receivables by working with external stakeholders and Project Director and Project Manager by managing the collections process.
• Collaborate with Operations through clear communication, active listening and conflict resolution to build a successful working relationship.
• Accurately capture and maximize full line-item bills based on properly scoped project by operations.

• Provide outstanding customer service experience through communication from the first Quality Assurance call through the final collection of the project.
• Perform timeliness and effective Quality Assurance calls to stakeholders within 24-48 hours after project start date.
• Pursue customer satisfaction opportunities for 5-Star Google Reviews.
• Assist and support stakeholders throughout the payment and claims process, ensuring clarity on customer expectations and the flow of funds.
• Work with Operations to identify and immediately resolve stakeholder questions or concerns.
• Actively participate in daily Check-In Meetings and weekly Work in Progress Meetings.
• Attend project kick-off meetings and verify that job files contain proper documentation to ensure internal alignment on project parameters, stakeholder involvement, and customer expectations.
• Attend webinars as required to stay current on HQ bulletins and additional program/vendor requirements.

• Assemble emergency services estimates to review and finalize with Project Director to fully capture scope of work.
• Ensure line-item bills are properly captured on invoices for direct vs indirect services including necessary taxes for royalty purposes.
• Generate invoices, perform customer billing and collections, meeting company cycle times and standards.
• Work with Project Directors and Project Manager to review and approve Work Orders, Purchase Orders and monitor job costs.
• Work with Insurance Stakeholders to navigate the disbursement of funds.
• Develop and monitor collection plans with Project Directors and Project Managers.
• Work with Project Accountants, Project Directors and Project Managers on forecasting collections.
• Manage and adhere to developed Accounts Receivable process to decrease invoice and collection cycle times.
• Arrange and track payment plans.

• Ensure complete mitigation and construction job file documentation.
• Review and validate all daily field documentation, ensure program and client specific requirements have been secured.
• Monitor and adhere to updated program requirements.
• Proactively communicate program requirements to the Operations Manager and teams.
• Transfer required documentation between software programs, including but not limited to executed paperwork, photos and docusketch links.
• Close Work Center files to maintain a clean and accurate WIP dashboard.
• Secure necessary or…