Market Operations Analyst

• Serve as the primary operational support partner for Small Business Banking teams within an assigned market or region
• Consult with business partners on risk management practices, operational procedures, and regulatory requirements
• Analyze existing processes and identify opportunities to improve workflow efficiency, reduce risk, and enhance operational effectiveness
• Make independent, risk-based decisions regarding operational issues and escalated situations
• Investigate and assist in resolving complex customer complaints and operational concerns
• Partner with regional leaders and cross-functional stakeholders to drive consistent execution of policies and procedures
• Develop and deliver training, onboarding support, presentations, and communication materials
• Participate in projects involving process enhancements, system improvements, compliance initiatives, and operational work streams
• Maintain documentation, reporting, testing plans, and project tracking tools to support operational initiatives
• Analyze data and prepare reports that support decision-making and performance monitoring
• Collaborate with internal partners, including risk, security, operations, and business leadership teams
• Promote a culture of continuous improvement, customer focus, and operational excellence

• Bachelor's degree, or equivalent work experience
• Typically four or more years of related experience
• Small Business Banking, Commercial Banking, Retail Banking, or financial services experience
• Experience influencing partners without direct authority and building strong cross-functional relationships
• Proven ability to manage multiple priorities in a fast-paced, changing environment
• Experience leading meetings, facilitating training sessions, and presenting to business stakeholders
• Advanced Microsoft Excel skills, including pivot tables and data analysis
• Experience supporting operational risk, process improvement, and change management initiatives
• Must comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
• Must be able to comply with applicable employment eligibility verification requirements

Demonstrates expertise in operational support within Small Business Banking, focusing on risk management, process improvement, and compliance initiatives. Proficient in data analysis and reporting to enhance operational effectiveness and decision-making.

• Operational Risk Management
• Process Improvement
• Data Analysis
• Training Development
• Cross-Functional Collaboration

• Data Analysis
• Process Improvement
• Operational Risk Management
• Microsoft Excel
• Workflow Efficiency

• Influencing Without Authority
• Building Relationships
• Facilitating Training Sessions
• Managing Multiple Priorities

• Small Business Banking
• Commercial Banking
• Retail Banking
• Financial Services
• Regulatory Requirements

• Project Tracking Tools
• Documentation Software