Senior Client Engineer

• Coach important clients on maximising the value they get from nPlan
• Build, maintain, and grow strong relationships within client organisations
• Understand client needs and pain points
• Set up the product to bring maximum value to clients
• Manage strategic projects improving product adoption within client organisations
• Mentor clients on advanced features, including LLM-based features
• Collaborate with the Commercial team to drive engagement, retention, and expansion
• Work with Product Managers and AI Engineers on prototyping
• Act as a domain-expert link in the LLM evaluation cycle to ensure reliable, accurate analyses
• Potentially manage and mentor more junior client engineers
• Attend monthly client visits and team meetings in the London office and potentially visit international clients

• Approximately 3+ years of experience in a planning, risk, PMO, or project management role on major construction projects
• Deep understanding of large construction schedules (P6), how they are built, and how to analyse them
• Demonstrable experience implementing strategic projects that significantly improve an important organisational outcome
• Passion for implementing technology to improve the construction industry
• Attention to detail; application must mention the word “crane”
• Excellent relationship-building skills and customer focus
• Experience working in a software company or implementing software in a construction context (nice to have)
• Experience working with LLM applications (nice to have)
• Exposure to generative AI, personally or professionally
• Willingness to attend monthly client visits and team meetings in the London office while working remotely

Demonstrates expertise in managing strategic projects within the construction industry, focusing on improving product adoption and client engagement through advanced technology solutions. Strong relationship-building skills and a deep understanding of large construction schedules are essential for maximizing client value.

• Project Management
• Large Construction Schedules (P6)
• Client Relationship Management
• LLM Applications Experience
• Generative AI Exposure

• Project Management
• Large Construction Schedules (P6)
• Strategic Project Implementation
• LLM Applications
• Generative AI

• Relationship-Building
• Customer Focus
• Attention to Detail

• Construction Projects
• PMO
• Risk Management
• Technology Implementation

• NPlan
• Construction Software