Consumer Collector

Brennan & Clark is looking for high-energy and ambitious self-starters to join our growing Collections team. We hire both experienced and non-experienced collectors and have an excellent training program. We have a collaborative culture that allows us to help our clients by helping every employee grow, succeed, and make a difference. The level of effort that is put forth will help determine your success.

If you have excellent communication skills and enjoy the art of negotiations, and being rewarded for your successes, this role could be a perfect fit!

The Consumer Collector is responsible for contacting consumers to collect and resolve past-due accounts while delivering excellent customer service. This role involves using effective communication and negotiation skills to help customers bring their accounts current, arrange payment plans, and maintain positive relationships. Training will be provided—ideal for motivated individuals looking to begin a career in collections or financial services.

• Contact customers by phone and email regarding past-due accounts.
• Review account information and verify payment details to ensure accuracy.
• Negotiate payment arrangements and settlements within company guidelines.
• Document all customer interactions, payment commitments, and account updates accurately in the system.
• Follow up on promises to pay and ensure timely resolution of accounts.
• Maintain compliance with all company policies, federal and state collection laws (FDCPA, etc.), and data privacy standards.
• Provide exceptional customer service while maintaining professionalism and empathy.
• Collaborate with team members and supervisors to meet individual and department collection goals.

• Strong customer service, active listening, negotiation skills and the ability to stay calm and professional.
• Learns quickly and has strong problem-solving and critical thinking skills.
• Ability to successfully multi-task and manage concurrent situations.
• Be resilient. We are looking for positive energy, competitive drive and the ability to cope with rejection.
• Communicates effectively and has strong written and verbal communication skills.
• Works well independently and has strong project management and organization skills. Be open and willing to try new things.
• Must be computer literate with the ability to input and retrieve data from database systems.
• High School Diploma Required
• Entry level candidates who are highly motivated and energetic are urged to apply.

The starting pay is up to $21 per hour, depending on qualifications –
PLUS BONUS!

• Experience:
  
  Microsoft Suite: 1 year/ Entry Level Customer Service
• Education:
  
  High school or equivalent (Preferred)

• Positive work environment
• 1/2 day summer Fridays
• Business casual attire
• Work/Life balance
• Paid Time-Off / Holidays
• Benefits package including Medical, Dental & Vision Insurance
• 401(k)

Full-time

• Pay:
  Starting pay $21.00 per hour, depending on qualifications.
• Supplemental Pay:
  Bonus
• Average Earnings: $40,000 – $70,000 per year