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Customer Service Representative
Job in
Rockford, Winnebago County, Illinois, 61103, USA
Listed on 2026-03-01
Listing for:
Meiborg Brothers Inc.
Full Time
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities
- Be the primary contact for customer accounts by phone and email
- Troubleshoot and resolve delivery issues before they escalate
- Partner with warehouse and shipping teams to keep freight moving
- Coordinate with freight forwarders and carriers on bookings and delivery confirmations
- Assist with freight billing questions in partnership with Accounts Payable
- Build relationships with carrier representatives
- Manage orders, changes, and scheduling
- Track and document activity accurately in company systems
- Deliver a consistently great customer experience
- Support team goals and operational excellence
- Have 2+ years of customer service experience (logistics or transportation is a plus)
- Communicate clearly and professionally
- Stay calm under pressure and love solving problems
- Are organized, detail-oriented, and tech-savvy
- Work Address: Rockford, IL
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