Dispatcher, Customer Service​/HelpDesk

Benefits

• Training
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

Our Material Handling group is seeking a full‑time Service Dispatcher for our Montgomery, IL branch. This position is first shift, Monday to Friday. The expected hourly pay for this role ranges between $20–$26/hr based on overall candidate experience.

• Dispatch Technicians to handle service requests and preventive maintenance (PM)
• Take, record and prioritize customer calls for service requests
• Compile and complete customer summary invoicing
• Organize and file paperwork for the department
• Answer internal and customer service calls
• Weekly payroll time card entry
• Open and close work orders, including accurately recording story lines into each order
• Run and monitor PMs throughout the month
• Track PM reports and audit completed work for weekly meetings
• Schedule PMs for technicians
• Assist dispatching by assigning technicians with the correct skill set to customers (WIP assistance)
• Monitor and assign fleet service calls
• Monitor fleetmatics to ensure technicians are on time at field accounts
• Generate various reports (PMs completed, overtime, non‑productive clocking, first start tracking, tracker audits)
• Help technicians find technical data
• Apply Alta’s Guiding Principles into daily activities
• Perform other duties as assigned

• Previous dispatching, warranty administrative or mechanic experience is highly preferred
• Strong technical knowledge base to answer technician questions
• Excellent computer skills and working knowledge of Microsoft Word, Excel and Outlook; ERP experience is a plus
• Excellent verbal and written communication skills
• Excellent time management skills and ability to communicate with all levels of coworkers and customers
• Intermediate reading, writing and speaking proficiency for technical documents
• Basic mathematical skills (addition, subtraction, multiplication, division, basic money and measurement conversions)
• Basic reasoning ability to follow detailed written or oral instructions and handle simple problems

• Regularly use sit, hand, talk/hear; frequently reach; occasionally stand, walk, climb, balance, stoop, kneel, crouch, or crawl, taste/smell
• No special vision requirements
• Regularly lift up to 10 pounds; frequently up to 25 pounds; occasionally up to 50 pounds
• Work near moving mechanical parts and be exposed to fumes or airborne particles

Alta Equipment Group is an equal opportunity employer. We do not discriminate on the basis of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact  immediately.